Expert Technical Support Application Engineer – Network Test (L2–3 / Automation)

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Join a leading provider of IP protocol testing solutions and support customers using Keysight Network Test Solutions across the Americas. You will collaborate closely with customers’ QA teams and internal engineering to solve complex networking and automation challenges spanning OSI Layers 2–3. Success in this role requires strong coordination with offshore teams, excellent organization and attention to detail, and the ability to work independently with minimal supervision. About the team You’ll join a highly specialized team of ~20 technical and application support engineers primarily based in the United States, with expertise across Layer 1–7, including hardware, routing & switching, virtualization, and data network testing/monitoring. Key responsibilities Provide post-sales phone, email, and occasional onsite support for Keysight Network Test Solutions customers in the Americas. Assist customers with operation and configuration of Keysight hardware/software and automated test execution , with emphasis on Layer 2–3 products. Accurately log, track, and maintain customer service requests. Meet customer satisfaction targets and support metrics/SLAs. Work effectively with worldwide support and engineering teams. Deliver training for colleagues and sales teams as needed. Qualifications S. or M.S. in Computer Science/Information Technology, or similar engineering fields Prior customer support experience. Strong hands-on experience with Layer 2–3 protocols and troubleshooting in customer-facing environments. 8–12 years of related experience in automation and network testing. Excellent English communication skills (written and verbal). Automation/programming skills (e.g., TCL, C, Python, REST, Robot Framework) and eagerness to learn new APIs. Linux CLI debugging experience (permissions, file system, logging, networking). Preferred qualifications Network certification (CCNP/CCIE or equivalent). Experience deploying and troubleshooting virtualized environments (VMware, AWS, Azure, OpenStack, KVM). Knowledge of clustering/containers (Docker, Kubernetes, Docker Compose). Experience with community tools such as OpenIxia, OTGen CLI, Snappi/GoSnappi, sonic-mgmt, or similar GitHub-based tooling. Understanding of Open Traffic Generator concepts and API models. Experience designing and maintaining Python-based test automation using Robot Framework or other modern automation infrastructure. Good understanding of version control systems (e.g., Git). If you enjoy solving challenging customer problems, working across global teams, and building deep expertise in network testing and automation, we’d love to hear from you. Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.*** Most offers will be between the minimum and the midpoint of the Salary Range listed below: California pay range: MIN $148,080.00, MIDPOINT $197,430.00 - MAX $246,790.00 Note: For other locations, pay ranges will vary by region This role is eligible for our Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) #LI- EY! Join a leading provider of IP protocol testing solutions and support customers using Keysight Network Test Solutions across the Americas. You will collaborate closely with customers' QA teams and internal engineering to solve complex networking and automation challenges spanning OSI Layers 2-3. Success in this role requires strong coordination with offshore teams, excellent organization and attention to detail, and the ability to work independently with minimal supervision. About the team You'll join a highly specialized team of ~20 technical and application support engineers primarily based in the United States, with expertise across Layer 1-7, including hardware, routing & switching, virtualization, and data network testing/monitoring. Key responsibilities Provide post-sales phone, email, and occasional onsite support for Keysight Network Test Solutions customers in the Americas. Assist customers with operation and configuration of Keysight hardware/software and automated test execution , with emphasis on Layer 2-3 products. Accurately log, track, and maintain customer service requests. Meet customer satisfaction targets and support metrics/SLAs. Work effectively with worldwide support and engineering teams. Deliver training for colleagues and sales teams as needed. S. or M.S. in Computer Science/Information Technology, or similar engineering fields Prior customer support experience. Strong hands-on experience with Layer 2-3 protocols and troubleshooting in customer-facing environments. 8-12 years of related experience in automation and network testing. Excellent English communication skills (written and verbal). Automation/programming skills (e.g., TCL, C, Python, REST, Robot Framework) and eagerness to learn new APIs. Linux CLI debugging experience (permissions, file system, logging, networking). Preferred qualifications Network certification (CCNP/CCIE or equivalent). Experience deploying and troubleshooting virtualized environments (VMware, AWS, Azure, OpenStack, KVM). Knowledge of clustering/containers (Docker, Kubernetes, Docker Compose). Experience with community tools such as OpenIxia, OTGen CLI, Snappi/GoSnappi, sonic-mgmt, or similar GitHub-based tooling. Understanding of Open Traffic Generator concepts and API models. Experience designing and maintaining Python-based test automation using Robot Framework or other modern automation infrastructure. Good understanding of version control systems (e.g., Git). If you enjoy solving challenging customer problems, working across global teams, and building deep expertise in network testing and automation, we'd love to hear from you. Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.*** Most offers will be between the minimum and the midpoint of the Salary Range listed below: California pay range: MIN $148,080.00, MIDPOINT $197,430.00 - MAX $246,790.00 Note: For other locations, pay ranges will vary by region This role is eligible for our Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) #LI- EY!