Care Management Technician II - Full Time Days (Lakeland Highlands Hospital)

Position Summary Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond. Opening in summer 2026, Orlando Health Watson Clinic Lakeland Highlands Hospital – a state-of-the-art, seven-story, multi-specialty hospital – will serve as a vital 550,000 square-foot healthcare hub offering: 300+ inpatient beds and 69 emergency and observation beds 11 operating rooms and four cardiac interventional suites Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens Comprehensive cardiovascular, neurology, and oncology services Advanced surgical procedures Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Benefits that begin on Day 1 Four (4) weeks paid parental leave Debt-free degrees through our Preferred Education Program Tuition reimbursement and loan repayment programs Back-up childcare and elder care Fertility benefits and adoption assistance NCLEX reimbursement Free NCPDs for RN license Free Kaplan review courses Dedicated RN career counselor and GN Coordinators to develop you Specialty certifications reimbursement And more! Position Summary The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput. Responsibilities Essential Functions • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care. • Assists with the Care Management requests as needed: • Arranging nursing home returns • Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability • Identifying availability of community resources • Enrolling patients in patient assistance programs • Referring to community agencies • Arranging patient transportation • Obtaining authorization numbers from payors • Obtaining appropriate contact name, contact number and/or fax number of payor • Arranging for resources to facilitate durable medical equipment • Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities. • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON). • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services. • Assists in the overall office functions of: • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties • Assists in maintaining the various databases and spreadsheets utilized by the department • Assists in scheduling meetings and coordinating arrangement for meetings • Assists in the suggestion, development and implementation of new processes to improve department efficiencies • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system • Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards • Prioritizes workload to manage multiple priorities. • Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Able to maintain compliance with all Orlando Health policies and procedures. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) . Essential Functions • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care. • Assists with the Care Management requests as needed: • Arranging nursing home returns • Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability • Identifying availability of community resources • Enrolling patients in patient assistance programs • Referring to community agencies • Arranging patient transportation • Obtaining authorization numbers from payors • Obtaining appropriate contact name, contact number and/or fax number of payor • Arranging for resources to facilitate durable medical equipment • Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities. • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON). • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services. • Assists in the overall office functions of: • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties • Assists in maintaining the various databases and spreadsheets utilized by the department • Assists in scheduling meetings and coordinating arrangement for meetings • Assists in the suggestion, development and implementation of new processes to improve department efficiencies • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system • Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards • Prioritizes workload to manage multiple priorities. • Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Able to maintain compliance with all Orlando Health policies and procedures. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .