Reverse Logistics Manager

About the role:

This role is responsible for the end-to-end management of non-sellable and refurbished inventory across EMEA. This includes returned, damaged, obsolete, end-of-life, and refurbished products (Inventory 2). Operating within Dyson’s fully outsourced logistics model, the role ensures timely, compliant, and cost-effective recovery, refurbishment, and disposition of inventory, maximising value recovery, minimising write-offs, and maintaining strong quality and governance standards. Physical execution is performed by external partners; this role owns the recovery and refurbishment framework, decision logic, and outcomes.

This is a full on-site (5 days per week) role in our Amsterdam office.

Operating Context - Outsourced Logistics Model

Dyson operates a fully outsourced logistics model where warehousing, transportation, refurbishment, and disposal activities are executed by external partners. Within this model, the Reverse Logistics Manager owns recovery and refurbishment policies and outcomes, coordinates execution through partners, and supports Logistics & Fulfilment Leads without replacing market-level service ownership or escalation.

• Own end-to-end recovery processes for non-sellable inventory, including returns, refurbishment, rerun, scrapping, and obsolescence.
• Define and apply appropriate recovery or disposal pathways based on product condition, age, cost, quality, and regulatory requirements.
• Ensure timely processing to prevent ageing, excess storage, and value erosion.
• Coordinate disposition decisions in line with agreed policies, aligning with Logistics & Fulfilment Leads where market or customer impact exists.
• Own end-to-end management of Inventory 2 (refurbished stock), ensuring accurate visibility, status control, and ageing management across SAP / WMS / RMS.
• Own the refurbishment pipeline including triage, grading, decisioning, rework, and post-refurb validation.
• Define and govern Inventory 2 policies covering grading standards, ageing thresholds, resale vs disposal logic, and release criteria.
• Improve turnaround times to maximise resale opportunity and minimise stock ageing.
• Partner with Sales and eCommerce teams to plan remarketing of refurbished inventory where applicable.
• Coordinate recovery and refurbishment activities across warehouses, logistics providers, refurbishment partners, and disposal vendors.
• Ensure disciplined controls over inventory movements between returned, refurbished, saleable, and disposal streams.
• Support onboarding and readiness of new refurbishment or disposal partners as required.
• Own governance of refurbishment quality and rework processes, ensuring defects, re-refurb cycles, and acceptance criteria are clearly defined and controlled.
• Partner with Quality, Engineering, and 3PLs to define rework standards, escalation paths, and release controls.
• Monitor quality performance of refurbished products and feed insights back into upstream quality and product improvement initiatives.
• Monitor and report on recovery value, refurbishment conversion rates, write-offs, ageing, and logistics costs related to non-sellable inventory.
• Support Performance Managers with structured inputs into governance and performance reviews.
• Identify recurring drivers of non-sellable inventory and provide insights to upstream teams to reduce future occurrence.
• Drive process improvements and standardisation across recovery, returns, and refurbishment activities.
• Support circularity and sustainability initiatives where applicable.
• Reduced ageing and storage of non-sellable and refurbished inventory
• Improved recovery and refurbishment value versus write-offs
• Predictable, well-controlled recovery and refurbishment flows
• Strong quality outcomes with reduced rework and repeat defects
• Clear visibility and disciplined governance of Inventory 2
• Reduced ad-hoc escalations through structured recovery processes
• The role is designed to support a target-state outsourced logistics model; however, during the transition period, selected operational and administrative oversight activities will remain necessary to ensure continuity and stability.
• Execution accountability remains with external partners, but the role is expected to actively oversee, steer, and intervene where required during maturity ramp-up.
• Expectations on role maturity and scope will evolve over time as partner capability and operating discipline mature.

About you:

• Experience (7+ years) in returns management, refurbishment operations, service logistics, or related supply‑chain functions.
• Strong understanding of triage, grading, repair processes, and value recovery.
• Proficient in SAP or similar ERP/WMS systems.
• Data‑driven mindset with ability to analyse performance and identify opportunities.
• Comfortable working cross‑functionally with Logistics, Sales, Quality, Finance and 3PL partners.
• High attention to detail and strong organizational skills.
• Continuous improvement orientation; Lean experience desirable.
• Excellent communication skills with the ability to influence internal and external stakeholders.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.