Director, AI & Data Transformation

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Director, AI & Data Transformation role…

The Data & Business Systems team provides the digital foundation that powers SiteMinder’s operations and growth. We build and run the core data and business systems that enable data- and AI-powered products, reporting, and automation. Within this team, the AI & Data Transformation function leads SiteMinder’s internal data and AI product portfolio and broader transformation agenda.

The Director, AI & Data Transformation is responsible for shaping the roadmap, governing delivery, and driving adoption and value realisation across a portfolio of high-impact initiatives. This role leads a small specialist team over time, including Change Managers, a Data Product Owner, and a Senior AI Enablement Lead, and partners closely with Product, Engineering, and business leaders to redesign processes and operating models enabled by AI and data.

What you’ll do…

Portfolio, roadmap and governance

• Own the internal data and AI asset portfolio and transformation roadmap.
• Align priorities, dependencies, resourcing, and governance with the Data & Business Systems strategy.
• Oversee backlogs, roadmaps, and releases for internal data and AI assets, ensuring they are useful, scalable, documented, safe, and easy to adopt.

Use cases, business cases and value realisation

• Shape ideas into clear use cases with defined value, effort, risk, and success measures.
• Ensure every initiative has a simple business case and measurable outcomes.
• Provide oversight across initiatives to manage scope, risks, dependencies, and benefits.
• Track outcomes such as productivity, revenue, conversion, churn, and time-to-insight.

Business partnering and stakeholder alignment

• Lead cross-functional governance for AI and data transformation.
• Align priorities across Go To Market, Support, Success, Onboarding, Business Systems, and the central AI and data portfolio.
• Partner with senior leaders across business, product, and engineering to facilitate decisions, resolve trade-offs, and represent AI and data transformation in planning forums.

Change, enablement and adoption

• Lead change management for new AI and data capabilities.
• Drive communication, training, and adoption so teams use new tools effectively.

Team leadership and capability building

• Lead and develop key roles across change, product ownership, and AI enablement.
• Build a culture of experimentation, collaboration, and continuous improvement.

This role owns portfolio governance, prioritisation, and value realisation for AI and data transformation initiatives, while partnering with Business Systems teams that remain accountable for platform strategy, tooling decisions, and technical delivery.

What you have…

• Extensive experience in data, analytics, digital transformation, strategy, product, or technology-led change, including senior leadership experience.
• Proven experience leading cross-functional transformation portfolios or large programs, ideally focused on data, analytics, or AI.
• Demonstrated success partnering with senior leaders to drive process and operating model change enabled by technology or data.
• Experience owning or co-owning internal platforms or products, such as data platforms, shared services, or internal tooling, with clear adoption and business outcomes.
• Experience working with Sales, Marketing, RevOps, and Product or Product Marketing on go-to-market enablement for new data and AI capabilities.
• Strong experience working with data, engineering, and product teams in a modern cloud environment, such as AWS and Snowflake or Databricks.
• Strong portfolio and product management capability across intake, prioritisation, delivery, lifecycle, and KPI management for internal data and AI products.
• Strong business partnering, analysis, and process or operating model design skills.
• Proven change management and communication skills for shifts in tools, processes, and decision-making.
• Excellent stakeholder engagement, influence, and negotiation skills in complex, cross-functional environments.
• Solid data and AI literacy, including data platforms, analytics, ML/LLM, and governance, with the ability to translate between business and technical teams.
• Strong delivery skills, including planning, risk and dependency management, and benefits tracking, with a bias for simplification and unblocking.
• An outcome-oriented and pragmatic mindset, focused on real business impact.
• A strategic and systems-thinking approach, connecting AI, data, internal products, processes, and governance to SiteMinder’s broader strategy.
• A strong commitment to responsible AI and data use, balancing innovation with governance, risk, and ethics.
• A collaborative leadership style, with the ability to build trust, work through ambiguity, and lead through evolving priorities.

Our Perks & Benefits…

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.