Senior Order Management & Billing Specialist

We are currently looking for Senior Order Management & Billing Specialist to join our Penang & global Finance team! The team consists of 5 members in Penang and reporting to the Senior Manager. In this role, you will be an integral part of both the local and global Finance teams.

Role Summary

This role is responsible to ensure accurate and timely management of orders and credits from sales through to invoicing working closely with our internal Sales, Support, Collections and Cash Application teams.  The successful candidate will be expected to follow Clarivate’s order processing and billing policies and procedures and is a team player with the ability to work across departments.

Role Responsibilities:

Reporting into the functional lead you will be responsible for the following:

• Manage the end-to-end order management process, including order entry, tracking, fulfilment, and billing
• Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing
• Handle customer inquiries related to order status, billing, and payments
• Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments
• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders
• Maintain and update customer data in Salesforce and NetSuite
• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition
• Collaborate with global teams to ensure consistency in order management processes and procedures
• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements
• Generate reports and analyse data to provide insights into order management and billing performance

Qualifications (It would be great if you also have . . .  )

• University level degree or equivalent required, experience in finance or accounting would be preferred.
• 2-3 years direct experience preferred with order to cash, billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
• Good overall business knowledge
• Good knowledge of Order Management processes and business systems including SFDC preferable
• Effective communication skills
• Excellent organizational and time management skills
• Research skills and able to work on own initiative
• Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance
• Keen for new experience, responsibility and accountability
• Able to get on with others and be a team-player
• Chinese or other languages skills are preferred but not mandatory
• Proficiency in Salesforce.com is highly recommended – Strong MS Excel skills are essential.

About the Team

Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to Japan, India, France, and Malaysia, we bring a wealth of knowledge and experience to the table.

Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.

Hours of Work

This is a full-time position based in Penang, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed. This is a hybrid position working in the office up to 3 days a week.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.