Customer Service Representative

Job Description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit www.solenis.com

Key Responsibilities

· Receive, enter and manage customer orders from order receipt to shipment of product and any returns;

· Respond to routine customer enquiries concerning orders

· Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider

· Receive, enter and manage customers’ complaints in internal claims’ tool;

· track the status of complaints in the report;

· Proactive work to solve customers’ complaints; cooperation with our transport providers, logistics department, credit and collection, sales team and others;

· Giving feedback to customers regarding the status of complaints

Requirements

· Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed

· Fluent English

· Strong communication and interpersonal skills, as well as ability to work in a multicultural environment

· Team player with creativity, engagement high level of multitasking skills

· Knowledge of Microsoft Word, Excel, SAP (will be an advantage)