Boutique Concierge (Aman Essentials) - Aman Nai Lert Bangkok

Location Overview
Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand’s revered Nai Lert family.

Responsible for day-to-day Aman Boutique operation. Boutique Concierge is to provide friendly, efficient up sale and information to all guests. Providing sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues. In our quest to maximize guest satisfaction and revenues at Aman Boutique, efficiency in our working environment we have adopted the Principle of Multi-Skilling where possible in all operations.

Responsibilities and Duties:

Customer Loyalty

• Guest Recognition, Ensures strong guest recognition within the department.

• To be able to identify return guests and VIPs.

Customer Delight and Retention

• Recording all guest and shopping details for the database. 

• To ensure that each guest contact session is a delightful experience for the guest. 

• Ensuring the suggestion for the best retail to guests accordingly. 

• Never say “no”. Always find a way to exceed the guests’ needs.

Operational:

• Ensures we meet excess customer expectations.

• Be consistent in our delivery of service. 

• Providing guests with high quality service at every stage of their Aman Boutique experience.

• Answering the telephone. 

• Assistant guests in other requires may needs.

• Be on duty as assigned according to the scheduled time and to ensure punctuality.

• Ensure that all Rules and Regulation of the Section concerned are being adhered to by the guests.

• Attend the daily Briefing to ensure awareness of any information required for the day.

• Record all information in Book 4 Times and keep update guest’s profile.

• Prepare and present guests with their bill at the end of retail sell.

• Being responsible for all charges, credit card and cash payments made by guests for retail sell.

• Record daily accounting information on accounting sheets or in the computer system as instructed 

• by Director of Spa& wellness.

• Maintain the quality, cleanliness and general upkeep of the section concerned and its facilities. 

• Being always well-groomed, with clean uniforms, hair neat and off the face.

• Report any issues, whether internal or external, that may affect the optimal functioning to Supervisors or other senior management of Spa & Wellness.

• Always challenge themselves to improve procedures for the benefit of the guest in delighting them.

• Prepare and maintain ordering retails items and stocked.

Marketing Focus:

• Actively promote marketing programs designed to enhance members’ loyalty.

• Promote guests of All Aman Essential and skin care products, which are suitable for continuing spa treatments at home.

• Promotion sale record must reach target.

Personal Data Protection (PDPA)

• Safeguard guests, colleagues, suppliers and business partner's data from the illegal collection, use, or sharing of their personal information.

• Represent and warrant to the Hotel that any information (including personal data) provided to the Hotel or as requested by the Hotel is true, accurate, current, and complete.

• Inform the Hotel without delay if there are any changes to the information.

• Understood the Hotel's employee and guest privacy notice.

• Agree to comply with all laws, policies, rules, orders, announcements and/or guidelines in relation to personal data protection announced or to be announced by the Hotel.

Others

• Carries out other special projects / tasks assigned by your superiors.