Manager, Communication & Spectator Services

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, Communication & Spectator Services (EVS):

Event Visitor Services (EVS) is the functional area, within the Organizing Committee for the LA28 Summer Games (Olympics and Paralympics), that oversees the planning, design, and provision of safe and welcoming visits to all ticketed events at official competition venues, as well as other services for accredited stakeholders.

The EVS Communication & Spectator Services Manager is a dynamic and organized communications professional responsible for managing the messaging of all relevant information to spectators and volunteers attending the Los Angeles 2028 Olympic and Paralympic Games ensuring a memorable experience for all.

This role is integral to ensuring the smooth delivery of the Event Visitor Services workforce and venue operations by delivering clear, precise and appropriate messaging to spectators, staff and all relevant stakeholders. This manager is a key member of the EVS Central Management Team providing venue support and ensuring staff readiness.

Key Responsibilities:

• Create and implement the spectator communication project plan
• Collaborate with the Organizational Communications Functional Area to ensure that all spectator communications align with the organizational framework
• Ensure a clear communication strategy is in place in relation to EVS activities in the venues
• Manage resources to ensure the efficient and high-quality delivery of EVS communication items to the relevant target groups
• Plan and create content for:
  • Spectator Guides
  • Venue Spectator PA Announcements
  • EVS volunteer communications
  • Signage
• Manage and develop effective and compelling content including video, text, publications and other media formats
• Coordinate the printing and publication of communication items
• Coordinate the usage of EVS internal resources
• Other duties as assigned

Background & Requirements:

• 7+ years experience working in an international sports and/or media organization.
• Proven experience creating and implementing engaging and compelling communication and media strategies for major sporting events.
• Knowledge of local culture is a plus
• The following strengths: high energy levels, entrepreneurial spirit, motivational leadership, effective negotiation skills, excellent communication skills and positive relationship-management skills
• Excellent communication skills, including writing and presentation

Education:

• Bachelor’s degree in communication or related field required

Physical Requirements and Working Conditions:

• Available to work onsite in our Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

The annual base salary range for this position is $88,000-$105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.