Summer Intern

ABOUT CONDUIT HEALTH

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks—while we handle every step behind the scenes.

THE ROLE

We're looking for a Summer Intern to join our Clinical Operations, Patient Experience, or Fulfillment Operations teams for 10-12 weeks. This is not a coffee-runs internship. You'll have real daily responsibility from week one, plus a defined project you'll own start to finish and present back to leadership.

On the daily side, you'll be embedded in one of our frontline operational pods - either supporting a clinician on our Clinical Operations team (managing their schedule, post-visit charts, and urgent patient outreach), or working alongside our Support team (answering inbound patient calls, resolving order questions, and keeping our service standards high). You'll be matched to the pod where you'll add the most value and learn the most.

On the project side, you'll own one strategic workstream that matters to the business - scoped with your manager in your first week and presented to leadership at the end of the summer. Past examples of work at this level include patient retention analyses, workflow redesigns, new market launch readiness, and onboarding program builds.

WHO YOU ARE

• Curious: You ask good questions. You want to understand how things work, not just check boxes. Healthcare is complicated and you're excited to learn it.
• Patient-First: Whether you're on a phone call or building a process, you keep the patient at the center. You can be warm and human under pressure.
• Process-Driven: You notice when something is broken or repetitive and want to fix it for good, not just for today. You take notes, build checklists, and document what you learn.
• Owner Mentality: When you're handed a task, it gets done. When you hit a wall, you ask for help fast instead of going silent.
• Communicator: You write clearly. You can hold a professional phone conversation. You're comfortable jumping into a Slack thread with people more senior than you.
• Comfortable With Ambiguity: We're a fast-growing startup. The role on day one may look different by day thirty. You're energized by that, not thrown by it.

EXAMPLES OF WHAT YOU'LL DO

• Own a daily operational responsibility: Depending on your pod placement, this could mean managing the calendar, charts, and urgent patient outreach for one of our clinicians - or taking inbound patient calls and resolving order questions on our Support line. Either way, you'll be a real seat in a real operational workflow.
• Hit the same performance bar as the rest of the team: You'll be measured on the same KPIs as your full-time teammates - response times, chart turnaround, call quality, resolution rates - whichever applies to your pod.
• Run a summer-long project end-to-end: Scope it with your manager in week one. Build it through the summer. Present findings and recommendations to leadership in the final week.
• Document what you learn: Turn what you figure out into SOPs, playbooks, or training materials the team can use after you're gone.
• Sit in on cross-functional meetings: Get exposure to how Operations works with Product, Engineering, Clinical, and RCM. Bring questions.
• Flag patterns: If you notice the same issue coming up on five different calls or five different charts, tell us. Interns often see things tenured team members miss.

WHAT YOU'LL BRING

• Currently enrolled in or recently graduated from an undergraduate or graduate program, with availability for a full-time summer internship (10-12 weeks).
• Strong written and verbal communication skills. You can hold a professional phone conversation and write a clear Slack message.
• Organizational skills. You can juggle a daily responsibility and a longer project without dropping the ball on either.
• A genuine interest in healthcare, operations, or both. You don't need a healthcare background, but you should be curious about the space.
• Comfort with basic tools - Google Workspace, Slack, and a willingness to learn new platforms quickly.
• A bias toward action. When in doubt, you'd rather try something and learn than wait for perfect instructions.

BONUS POINTS

• Prior experience in a customer service, call center, clinical, or healthcare-adjacent role.
• Coursework or interest in healthcare administration, public health, business, or operations.
• Basic comfort with Excel or Google Sheets (pivots, formulas, light data work).
• Bilingual (Spanish a plus).

OUR VALUES

• Excellence, Not Perfection: We set a high bar for our work and impact, but we don't get lost in endless polish for polish's sake. We focus on results that matter.
• Urgency, Not Chaos: We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout.
• Systems, Not One-Offs: Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better.
• Committed, Not Just Here: We show up engaged, proactive, and ready to go above and beyond. The outcomes you drive are what matter most.
• Crush Goals, Not Souls: We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.

WHAT YOU'LL GET

• Real ownership from day one - not shadowing.
• Direct exposure to senior leadership and the chance to present your project work to the team.
• Mentorship from operators who've built and scaled healthcare companies.
• A front-row seat to how a high-growth, vertically integrated healthcare startup actually works.
• Consideration for full-time opportunities post-graduation for strong performers.

EQUAL OPPORTUNITY

Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.