Accor Hotels
Chief Concierge
Company
Role
Chief Concierge
Location
Job type
Full-time
Posted
23 hours ago
Salary
Job description
- Assist guests with all inquiries, both hotel and non-hotel related
- Attend shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Authority, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Manage guests’ mails, messages, courier services and parcel postage as requested by guests
- Exceptional in Bahasa Indonesia and English (verbal and written).
- An active member of a local/international Hotel Concierge Association is preferred.
- Confident public presence with high EQ and impeccable manners.
- Calm, intuitive, and gracious in high-stress or high-touch scenarios.
- Skilled in Opera Cloud, MS Programs, Teams, and transportation logistics.
- Cultural sensitivity and adaptability to global clientele.
- Flexible with working hours and ability to work with tight deadlines and high-pressure environment.
- Physical ability to lift moderate weight, stand and walk for extended periods.
