Temporary Contact Customer Service Representative

Contact Center Customer Service Inbound Call Representative: Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. 
Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

Job Requirements: 

• High school diploma OR GED. 
• 6 months customer service experience OR 6 months experience in an office environment. 
• Data entry and/or typing experience. 
• Interpersonal, verbal and written communication skills. 
• Analytical and organizational skills and independent decision making skills. 
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs
• Ability to sit for long periods of time with scheduled breaks

 

Preferred Job Requirements: 
• 9 months of customer service experience. 
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. 
• Knowledge of medical terminology and anatomy. 
• Proven ability to learn quickly and adapt to change. 
• Pharmacy Experience

Education/Background:

• Degree from High-school or equivalent or 2 to 5yrs’ related skills and/or training; or equivalent combination of education and background

Language:

• Experience to communicate effectively with groups of employees within the organization.
• Evaluate RX & WO & check pricing.
• While performing the duties of this job the employee is frequently required to sit.
• The employee is occasionally required to lift up to 10lbs.
• Experience in writing routine reports and correspondence.
• Experience to perform these functions in English.

Math:

• Experience to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

All your information will be kept confidential according to EEO guidelines.