CUX Designer

Job Title:

CUX Designer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

JD for Conversation Experience Designer – Cognitive/AI Automation

Experience: 4-5 years.
 

We are seeking an experienced and motivated Conversation Designer for our AI Automation team, where we build conversational AI solutions with state-of-the-art technologies for our 450+ market-leading customer base. This role requires independent execution, ownership, and responsibility for customer success.  The Conversation Designer is expected to be resourceful and able to execute tasks with high quality. This is a varied role which offers exposure to a range of technologies, platforms and stakeholders. A commitment to collaborative problem-solving, design, and quality delivery is essential.

• Voice and chat user interface design and user experience
• Design personas for various interaction situations, communication channels and platforms
• Understand end user demographics and how to use that information to better
• Create client-facing project artifacts, including requirements, process flows, and user interface specifications
• Design empathetic, helpful self-service experiences incorporating appropriate error handling.
• Qualitatively and quantitatively assess contact center data and self-service performance against goals; provide defensible solutions to improve performance such as containment and task completion

• Education & Experience
  • Bachelor’s degree in any discipline.
  • Experience in conversational design (chatbots, voicebots, digital assistants).
• Core Skills
  • Strong writing, communication, storytelling, and persuasion skills.
  • Ability to design engaging, empathetic, and goal-oriented conversations.
  • Knowledge of VUI, interaction design, UX writing, and conversational flows.
• Technical Skills
  • Experience with platforms like Dialogflow, IBM Watson, and Amazon Lex.
  • Familiarity with LLMs, SSML, DTMF, and flow design tools (Visio, draw.io, Voiceflow).
  • Basic knowledge of Python or similar is a plus.
• Professional Skills
  • Ability to translate business needs into conversational solutions and leverage analytics for improvement.
  • Ability to deeply learn our clients’ business and business rules, and to accurately represent business logic in design artifacts.
  • Strong collaboration, stakeholder management, and adaptability to feedback.
  • Detail-oriented with a balance of creative and strategic thinking.
  • Commitment to ethical and accessible design.
  • Strong team player with a proactive attitude, willing to support wherever needed to meet project deadlines.
  • Openness to continuous learning of tools, technologies, and platforms.
  • Willingness to accept feedback, ask questions, and manage ambiguity.
  • Strong ethical standards and a commitment to accessibility.

Location:

IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion

Language Requirements:

Time Type:

Full time