Senior Loan Processor

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Senior Loan Processor supports the North Richland Hills, TX office of CrossCountry Mortgage. The Senior Loan Processor is responsible for obtaining, reviewing, and verifying documentation required to underwrite residential mortgage Loans. This role works closely with borrowers, loan officers, underwriters, and third-party vendors to ensure files are complete, compliant, and moving efficiently through the loan process from application to closing. The Senior Loan Processor is detail-oriented, highly organized, and experienced in managing a dynamic pipeline while delivering exceptional customer service and ensuring regulatory compliance.

This position operates within Central Standard Time Zone working hours to support the Central region.

Job Responsibilities:

• Communicate with borrowers, loan officers, underwriters, and third-party vendors to obtain documentation and clear Loan conditions in a timely manner.
• Order and manage vendor services including verifications of employment, title commitments, appraisals, payoff statements, homeowner's insurance, and other required documentation.
• Review borrower income, assets, credit, and overall loan documentation for completeness, accuracy, and adherence to investor and agency guidelines prior to underwriting submission.
• Prepare complete loan files for initial underwriting submission and subsequent submissions.
• Identify potential issues proactively and collaborate with all parties to resolve concerns prior to closing.
• Maintain consistent communication with borrowers regarding outstanding conditions, documentation requests, and loan status updates.
• Ensure all regulatory disclosures and re-disclosures are prepared and delivered accurately and within required timelines, including Initial Disclosures, Revised Loan Estimates, and Closing Disclosures.
• Review files for compliance with RESPA, TRID, TILA, HMDA, Regulation B, Regulation Z, and all applicable federal, state, and investor requirements.
• Manage an active pipeline while meeting company turn-time expectations, service level agreements (SLAs), and estimated closing dates.
• Participate in pipeline meetings and provide timely updates on loan status and outstanding items.
• Complete loan submission, closing, and post-closing checklists as required.
• Assist teammates with pipeline coverage and provide support across operations when needed.
• Coordinate with closing, secondary, and servicing departments to clear outstanding suspense or funding conditions.
• Complete all required company training by assigned deadlines.
• Perform additional duties and special projects as assigned.

Qualifications and Skills:

• High School Diploma or equivalent.
• 5+ years of residential mortgage processing experience, preferred.
• Experience with Encompass, preferred.
• Advanced knowledge of conventional, FHA, VA, and USDA loan programs and mortgage lending guidelines.
• Knowledge of Desktop Underwriter (DU) and Loan Product Advisor (LP).
• Thorough understanding of RESPA, TRID, TILA, HMDA, Regulation B, Regulation Z, and related mortgage compliance requirements.
• Excellent analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Skilled at prioritizing and managing multiple loans simultaneously in a deadline-driven environment.
• Excellent communication skills with a customer-service-focused approach.
• Proficiency with Microsoft Outlook, Microsoft Office, and Windows-based systems.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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