Analista de Soporte TI y Datos

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role IT Support & Data Analyst Are you interested in providing technical support to users and ensuring the operational continuity of IT services and technology tools in corporate environments? Are you motivated by roles where you can combine IT support, data analysis, and continuous improvement to drive efficiency and business value? You will be part of a team focused on providing technical support and operational assistance to users, ensuring the proper functioning of equipment, applications, networks, and IT services within corporate environments. You will have the opportunity to participate in data analysis initiatives, reporting, and data visualization projects, contributing to decision-making and process optimization through business intelligence tools. What your day-to-day would look like in this role: Provide onsite and remote technical support to end users, ensuring operational continuity of IT services. Install, configure, maintain, and troubleshoot hardware, software, networks, and applications. Manage and follow up on support tickets, ensuring SLA compliance and timely user assistance. Create reports, dashboards, and data analysis using BI tools such as Power BI, Tableau, Looker, or similar platforms. Identify opportunities for continuous improvement and operational optimization through data analysis. What we need to see from you Professional in Systems Engineering or related fields, with experience in technical support and data analysis within corporate environments. Experience providing onsite and remote technical support, including installation, configuration, and maintenance of hardware, software, networks, and applications. Knowledge of ticket management and follow-up, incident diagnosis and resolution, ensuring SLA compliance. Experience in data analysis, report generation, and dashboard creation using BI tools such as Power BI, Tableau, Looker, Qlik, or similar platforms. Proficiency in technology tools with a strong focus on continuous improvement, operational efficiency, and customer service. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart: Comprehensive health and well-being. Continuous learning and career development. Performance-based incentives and employee share participation. Flexible and hybrid work models. Engagement in global projects. Job Function Services IT Support & Data Analyst Are you interested in providing technical support to users and ensuring the operational continuity of IT services and technology tools in corporate environments? Are you motivated by roles where you can combine IT support, data analysis, and continuous improvement to drive efficiency and business value? You will be part of a team focused on providing technical support and operational assistance to users, ensuring the proper functioning of equipment, applications, networks, and IT services within corporate environments. You will have the opportunity to participate in data analysis initiatives, reporting, and data visualization projects, contributing to decision-making and process optimization through business intelligence tools. What your day-to-day would look like in this role: Provide onsite and remote technical support to end users, ensuring operational continuity of IT services. Install, configure, maintain, and troubleshoot hardware, software, networks, and applications. Manage and follow up on support tickets, ensuring SLA compliance and timely user assistance. Create reports, dashboards, and data analysis using BI tools such as Power BI, Tableau, Looker, or similar platforms. Identify opportunities for continuous improvement and operational optimization through data analysis. Professional in Systems Engineering or related fields, with experience in technical support and data analysis within corporate environments. Experience providing onsite and remote technical support, including installation, configuration, and maintenance of hardware, software, networks, and applications. Knowledge of ticket management and follow-up, incident diagnosis and resolution, ensuring SLA compliance. Experience in data analysis, report generation, and dashboard creation using BI tools such as Power BI, Tableau, Looker, Qlik, or similar platforms. Proficiency in technology tools with a strong focus on continuous improvement, operational efficiency, and customer service. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart: Comprehensive health and well-being. Continuous learning and career development. Performance-based incentives and employee share participation. Flexible and hybrid work models. Engagement in global projects.