Sr. Manager, Patient Registration

Department Patient Access_Corp Job Summary Sarasota Memorial Health Care System is a non-profit hospital located in the beautiful city of Sarasota, Florida. From our upper floors, you can see the beautiful white sand beaches of Siesta Key, the #1 rated beach in the United States. Our health care system is rapidly growing. We have recently built an additional hospital in Venice, Florida, have added a new Cancer Institute on our Sarasota campus, and are planning a new hospital location in North Port, Florida. The positions we post are additions, not replacements. If you are looking for a place to call home, where people matter, we may be the right fit for you. This leader has operational accountability and oversight and manages the daily activities of Patient Access Front End operations. In this role, the leader sets the tone and models positive leadership behavior while ensuring teamwork tasks, projects, and responsibilities are completed successfully in support of departmental and organizational goals. The ideal candidate will be able to travel locally between offsite locations and have experience overseeing multiple departments within Patient Access. Areas of Registration oversite may include Emergency Department, Outpatient Services, Cardiac Cath, Surgery, and related areas. Preference will be given to candidates with affiliations or certifications through HFMA and/or NAHAM. Strong EPIC experience is highly preferred, specifically with EPIC Prelude, Cadance and MyChart. Required Qualifications - Require a Bachelor degree in business or related field; Master's degree preferred. - Require Certified Healthcare Access Manager (CHAM) certification from the National Association of Healthcare Access Management (NAHAM). - Require seven (7) years of experience in Registration, billing, insurance verification/authorization, patient scheduling, or patient financial assistance, as well as five (5) years of prior management experience. Preferred Qualifications - Prefer seven (7) years of experience with computers using information systems including scheduling, registration, medical necessity, insurance eligibility/benefits, and other software and application used in the Revenue Cycle division. - Prefer demonstrated knowledge of International Classification Determination Tenth Revision (ICD-10) coding and Current Procedural Terminology (CPT). - Prefer demonstrated knowledge of Medicare Nation Coverage Determination (NCD) and Local Coverage Determination (LCD) protocols for medical necessity/Advanced Beneficiary Notice. - Prefer strong knowledge of insurance rules and regulations including Medicare, Medicaid, Managed Care, and Commercial Insurance. - Prefer demonstrated ability in establishing and maintaining effective working relationships. - Prefer demonstrated ability to analyze problems and consistently follow through to solution. - Prefer demonstrated ability to take initiative and exercise independent judgment, decision-making, and problem solving expertise. - Prefer demonstrated effective oral and written communication skills at all levels. - Prefer demonstrated leadership skills and understanding of group processes, teamwork, and cost center based management. Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet® recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County. * Highest 5-Star rating from Medicare for quality and safety * Straight "A's" for Patient Safety * SMH is also listed among U.S. News “Best Hospitals for Maternity” for 2021-2022; the only hospital in the region to make the list. * One of the nation's 100 Top Hospitals, 40 Top Teaching Hospitals and 50 Top Cardiovascular Hospital * Listed among U.S. News' 50 Best Hospitals for Rehabilitation Services and Specialized Urology Care, 2022 - 2023 * Forbes' Best Employers for Women * Named among the World’s Best Hospitals by Newsweek, 2019-2022 The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package Paid Time Off (start earning PTO on day one of employment) Tuition Reimbursement Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars Life Insurance Disability Insurance Retirement Savings Plan: 403b Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! Bereavement Leave Free Parking On Campus Dining w/ a 10% discount Credit Union w/ teller machines on campus Direct Deposit Free Wellness Screening Free confidential counseling services Employee Discount Programs Recognition Programs Referral Programs Tremendous growth opportunities for hard workers! - Require a Bachelor degree in business or related field; Master's degree preferred. - Require Certified Healthcare Access Manager (CHAM) certification from the National Association of Healthcare Access Management (NAHAM). - Require seven (7) years of experience in Registration, billing, insurance verification/authorization, patient scheduling, or patient financial assistance, as well as five (5) years of prior management experience. - Prefer seven (7) years of experience with computers using information systems including scheduling, registration, medical necessity, insurance eligibility/benefits, and other software and application used in the Revenue Cycle division. - Prefer demonstrated knowledge of International Classification Determination Tenth Revision (ICD-10) coding and Current Procedural Terminology (CPT). - Prefer demonstrated knowledge of Medicare Nation Coverage Determination (NCD) and Local Coverage Determination (LCD) protocols for medical necessity/Advanced Beneficiary Notice. - Prefer strong knowledge of insurance rules and regulations including Medicare, Medicaid, Managed Care, and Commercial Insurance. - Prefer demonstrated ability in establishing and maintaining effective working relationships. - Prefer demonstrated ability to analyze problems and consistently follow through to solution. - Prefer demonstrated ability to take initiative and exercise independent judgment, decision-making, and problem solving expertise. - Prefer demonstrated effective oral and written communication skills at all levels. - Prefer demonstrated leadership skills and understanding of group processes, teamwork, and cost center based management.