Claims & Cost Specialist

•    Perform research on warranties concerns, prepare / customise warranty papers for work.

•    Review all warranty claims, administer and submit for warranty approval.

•    Monitor repair order completion for authorisation as per warranty requirement.

•    Monitor all customer inquiries and requests on warranty issues.

•    Communicate to all aftersales staff all warranty programs and bulletins in a timely manner

•    Ensure compliance to all warranty specifications.

•    Evaluate databases and complete all data entry for warranty claims and filings.

•    Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.

•    Prepare documents for all warranty audits as per OEM recommendation

•    Manage and upkeep of a warranty parts store in line with OEM manufacturers specification

•    Maintain records of customer details and warrantor references.

•    Minimum 3 - 5 years’ experience in the automotive industry

•    Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry

•    DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage

•    Experience with Cherry, Haval, GWM & Mahindra is preferred