Operations Assistant - Cody Technology Park, Farnborough

Job Title: Operations Assistant Location: Cody Technology Park, Farnborough Reporting To: Operations Manager Job Purpose The Operations Assistant supports the day-to-day running of the business park, ensuring that facilities, services, and tenant needs are managed efficiently. The role involves coordination of maintenance, health & safety compliance, contractor management, and administrative support to maintain a high-quality working environment. Key Responsibilities Operations & Facilities Support Assist in the daily operations of the business park, ensuring all communal areas are clean, safe, and well-maintained Conduct regular site inspections and report maintenance issues Coordinate planned and reactive maintenance works Liaise with cleaning, security, and landscaping teams Tenant & Customer Service Act as a first point of contact for tenants and visitors Respond to tenant queries and service requests promptly Support tenant onboarding (move-ins) and offboarding (move-outs) Help maintain positive tenant relationships Contractor & Supplier Coordination Assist with booking and supervising contractors on-site Ensure contractors comply with site rules and UK health & safety regulations Maintain contractor records, permits, and risk assessments Health & Safety Compliance Support compliance with UK legislation, including: Health and Safety at Work Act 1974 Fire safety regulations Assist with risk assessments, incident reporting, and safety audits Ensure signage and safety procedures are up to date Administrative Duties Maintain records (maintenance logs, compliance documentation, service contracts) Raise purchase orders and process invoices Assist with budgeting and cost tracking Prepare reports for management Security & Emergency Support Assist in monitoring site security systems and access control Support emergency procedures (fire alarms, evacuations, incident response) Skills & Experience Essential Previous experience in facilities, property, or operations support Strong organisational and multitasking skills Good communication and customer service skills Basic IT skills (Microsoft Office: Word, Excel, Outlook) Understanding of health & safety practices Desirable Experience in commercial property or business park environments Knowledge of CAFM systems (e.g., Planon, Concept, FM systems) IOSH Working Safely or equivalent qualification Personal Attributes Proactive and hands-on approach Strong attention to detail Reliable and able to work independently Professional and approachable Working Hours Typically Monday–Friday, 8:00am–4:30pm (may vary depending on site needs)