Veterinary Receptionist

Veterinary Receptionist/CSR Pinecrest Animal Hospital – Owosso, MI About Us Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex. Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi. What You’ll Be Doing As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include: Providing top-notch customer service Being attentive to client and pet needs Identifying and working compassionately with clients in various emotional states Working patiently with distressed, frustrated, or disgruntled clients Answering and triaging high-volume phone calls Scheduling appointments and procedures Checking in clients and monitoring flow from check-in to discharge Confirming appointments and handling client callbacks Managing medical record requests between hospitals and specialty practices Processing payment transactions Maintaining accurate documentation in the electronic medical record Relaying information between clients and doctors, technicians, or management Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed) Using Windows-based computer systems and practice management software Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care What We’re Looking For High School Diploma or GED (college preferred) Veterinary clinic experience is a plus Must be able to safely lift 30 pounds Basic math and writing skills Skilled at multitasking in a fast-paced environment Positive, team-oriented attitude and excellent communication skills Eagerness to learn and grow within the field Compensation & Benefits Hourly pay: $14.00 – $16.00 (based on experience) 401(k) with match Health insurance Paid time off Employee pet care discount Flexible scheduling Hospital Schedule Schedule Full-time (8–10 hour shifts) Open: Monday to Saturday No Sunday hours