Customer Service and Sales Representative - Seasonal

Role Overview The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment. Job Details • Work Setup: Onsite (Bridgetowne Quezon City) • Location: Quezon City / Pasig City • Schedule: Shifting schedule • Requirement: Amenable to working onsite on any shift Key Responsibilities Customer Service Responsibilities • Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses • Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality • Answer incoming customer calls in a prompt, courteous, and professional manner • Accurately capture, update, and maintain customer account information and order details • Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs • Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed • Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction • Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail Sales Responsibilities • Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history • Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements • Maximize sales opportunities during customer interactions without compromising service quality • Effectively communicate product features, benefits, and value propositions to customers • Meet or support individual and team sales targets while maintaining a customer-first approach General Responsibilities • Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns • Adapt to changing processes, tools, and customer demands in a fast-paced environment • Perform other related duties as assigned by management Qualifications Experience : • 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure • Candidates with more than 5 years of relevant experience are highly preferred Skills & Competencies: • Excellent written and verbal communication skills • Strong customer service and interpersonal skills • Proven ability to cross-sell and up-sell in a customer-facing environment • Ability to type at least 30 words per minute with high data entry accuracy • Working knowledge of Microsoft Office applications • Strong organizational skills and attention to detail • Ability to retain information and apply critical thinking skills • Capable of handling multiple tasks and adapting to a dynamic work environment Other Requirements: • Willingness to work onsite at Bridgetowne, Quezon City / Pasig City • Amenable to shifting schedules