Technical Support Specialist

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that? It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. Do you want to play a key role in our unique success story? If so, we're looking for a Technical Support Specialist to join our team on the journey to success! What You’ll do: Respond to internal users inquiries via phone, email, and online chat Troubleshoot and resolve technical issues Escalate complex issues to higher-level support Maintain inventory of all hardware and software assets Contribute to maintaining and developing up to date Knowledge Base Create and maintain employee accounts in Active Directory and O365