Lead Administrator - Dundrum

The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, we have over 400 staff within our Irish clinics. The business operates diagnostic imaging and minor injuries centres' around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations. We are seeking an experienced and motivated Lead Patient Administrator to join our team in Dundrum. This is a key leadership position responsible for managing the front office function and ensuring the delivery of a high-quality, patient-focused service. Key Responsibilities Lead and manage the Patient Administrator team, ensuring exceptional patient/customer service at all times Coach, train, and support team members to drive performance and development Oversee the handling of patient enquiries, requests, and complaints in a professional and timely manner Supervise daily operations to ensure efficiency, accuracy, and productivity Plan staffing levels and support recruitment of front office team members Maintain staff rosters, annual leave schedules, and resource planning aligned with business needs Coordinate communication between clinical and administrative teams Work closely with the Clinical Manager to ensure adequate clinic staffing Implement and maintain operational policies, systems, and SOPs Manage administration stock orders, deliveries, and stock control systems Ensure schedules are actively managed to optimise clinic performance Support the delivery and ongoing development of training programmes Quality & Compliance Ensure adherence to all company policies, procedures, and guidelines Maintain and promote JCI (or equivalent) quality standards Monitor health & safety compliance and maintain hygiene standards Complete and review regular Health & Safety reporting