proximus
Technical Service Engineer
Salary
Job description
- This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
- Customer lifecycle includes pre-sales, delivery and service management. Main focus will be on customer engagements, which includes working across full product suite (Connect).
- You will bring great value to engagements with Japanese customers, by leveraging on your business-level Japanese proficiency and cultural understanding.
- As a collaborator, you will bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations) You collect and assemble all Customers’ technical requirements from a technological and topological perspective.
- You provide feedback to in-region leadership with regular and structured inputs and recommend the necessary investments in Japan in order to cover future Customers’ needs.
- You manage the structural issues of Customers’ products and take the necessary steps to strengthen the resilience of the different services.
- You are fully accountable for the technical Customers’ satisfaction (CSAT). You measure and analyze the Customers’ satisfaction and craft improvement plans when necessary.
- You have a Bachelor’s degree in Engineering and relevant experience (3-5 years) in the international telecommunication business or in operating Mobile Networks.
- You have a technical expertise in mobile data (IPX, LTE, SMS and signalling).
- You are ready to travel for short trips in Asia for customer engagements.
- You can develop and maintain long term and trusty relationship with your Customers and your colleagues within the company.
- You can easily communicate with the Customers in their own language, and you can defend company’s interests during negotiations with third parties.
- You have very good presentation skills, and you can easily cope with different cultural specificities in a multicultural, innovative and changing environment.
- You are Customer focused, result oriented and stress resistant.
- You have at least business-level proficiency in Japanese and English.
