Client Service Manager

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Operations team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effectively for our customers and our business.

We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers.

What you’ll do

The Client Service Manager is responsible for the proactive management, delivery and support of services provided to Equifax’s top tier clients to ensure their services are first class. Accountabilities include client relationship management, operational reviews, customer usage monitoring, service level management, proactive client outage, incident and enquiry escalation, implement and lead ongoing monthly governance meetings with customers, providing voice of customer feedback to the company for consideration in development of new products and services and service improvement.

This role will suit someone who is responsive, focused on customer engagement and delivering customer success. You are good at planning and managing work output in a multitasking environment. You will possess strategic thinking and articulation and demonstrate a solid understanding of customers’ perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs.

You will join a team that fosters a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.

What are we looking for?

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3+ years of experience in a similar role

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Proactively identifies, recommends, and implements value-added solutions to strengthen relationships with customers

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Confidently converses with clients about their industry and business

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Knowledge of key cost, revenue and profitability drivers

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Strong operational and implementation skills

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Exceptional personal customer relationship management skills

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Outstanding interpersonal and liaison skills with all levels of stakeholders

Extra points for any of the following

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Extensive knowledge of financial services, credit and associated sectors

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Experience leading governance meetings

Success attributes of an Equifax employee; does this describe you?

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Accountable

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Brave

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Curious

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Collaborative

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Individualist

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Trustworthy

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Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!

Primary Location

AUS-Melbourne

AUS-Sydney-100-Arthur

Function

Function - Fulfillment / Operations

Schedule

Full time