Team Manager – Email Security & Abuse

Role Overview

We are seeking a highly driven and experienced Team Manager for Email Security & Abuse to lead a specialized team responsible for safeguarding our email ecosystem against threats, abuse, and malicious activities. This role combines technical expertise, operational leadership, and strategic oversight to ensure a safe, secure, and trusted communication environment for users worldwide.

You will oversee investigations into abuse patterns, drive incident response, and partner cross-functionally to continuously improve detection, prevention, and enforcement mechanisms. The ideal candidate is both a people leader and hands-on problem solver, with strong experience in security analytics tools such as Splunk or equivalent platforms.

 

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of analysts focused on detecting and mitigating email-based threats and abuse.
• Foster a high-performance culture centered on accountability, continuous improvement, and collaboration.
• Set clear performance expectations and provide ongoing feedback, mentoring, and career development support.

Email Security & Abuse Operations

• Oversee daily operations related to phishing, spam, malware distribution, account compromise, and platform misuse.
• Drive timely investigation and resolution of escalations and security incidents.
• Ensure adherence to SLAs, quality standards, and operational KPIs.

Threat Detection & Analytics

• Utilize tools such as Splunk (or similar SIEM/log analytics platforms) to monitor, detect, and analyze suspicious activity.
• Collaborate on the creation and optimization of detection rules, dashboards, and alerting frameworks.
• Identify emerging threat trends and proactively implement mitigation strategies.

Cross-Functional Collaboration

• Partner with engineering, product, policy, and legal teams to enhance abuse prevention controls and enforcement frameworks.
• Provide actionable insights and recommendations to improve product resilience against abuse vectors.

Process Improvement & Strategy

• Continuously evaluate and improve workflows, tooling, and investigation methodologies.
• Drive automation initiatives to increase efficiency and reduce manual workload.
• Contribute to long-term strategy for email trust, safety, and abuse prevention.

Required

• 3+ years of experience in email security, trust & safety, cybersecurity, or abuse operations.
• 1+ years of people management or team leadership experience.
• Hands-on experience with Splunk or similar platforms (e.g., ELK, Sentinel, QRadar).
• Strong understanding of email protocols, threat vectors, and abuse patterns (e.g., phishing, spoofing, spam campaigns).
• Experience handling incident response and escalation management in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to interpret large datasets and extract insights.
• Excellent communication and stakeholder management skills.

Preferred

• Experience in large-scale consumer or enterprise environments.
• Familiarity with scripting or query languages (e.g., SPL, SQL, Python).
• Knowledge of threat intelligence frameworks and security best practices.
• Certifications such as CISSP, CISM, CEH, or equivalent.

What You’ll Bring

• A passion for protecting users and maintaining trust in digital communication.
• A proactive, data-driven mindset with the ability to anticipate and mitigate threats.
• Strong leadership presence with a focus on team growth and operational excellence.
• Adaptability and resilience in a dynamic, high-impact environment.