Account Manager (technical services support)

We are looking for a motivated Account Manager able to work with little direction in order to ensure high customer satisfaction. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Responsibilities

• Manage & monitor technical service requests (electrical, plumbing, airconditioning, etc) in our customers' facilities
• Schedule and monitor our subcontractors' activities
• Guarantee that the work orders are delivered as requested
• Produce frequent and analytical offers
• Execute and monitor the entire procedure from quotations to pre-invoicing
• Team up with colleagues and pass on important information to customers
• Formulate relationships of trust with customers
• Proven experience as a customer service representative
• Experience in technical services (electrical, plumbing, airconditioning) is required
• Ability to schedule and monitor various service requests to different customers under pressure
• Ability to work with figures, offers and pre-invoices
• Familiar with Excel, Outlook and ERP tools
• Excellent knowledge of English
• Engineering degree is an asset.
• Up to 30k gross salary yearly based on previous experience
• Laptop & Mobile phone
• Private Health Insurance