Customer Service Specialist

At Sunlight Group, we are shaping the future of energy storage for industrial and advanced technology applications, driven by a strong passion for performance and continuous improvement. Guided by our vision of transforming energy storage solutions to power a sustainable tomorrow, we operate with a deep sense of environmental responsibility and a culture rooted in openness and respect . By leveraging data and insights, we deliver innovative, customer-focused solutions that support our mission of driving an all-electric future through high-quality, cutting-edge technologies. Embracing an entrepreneurial spirit , we foster an agile and collaborative environment where our people are empowered to grow, contribute, and reach their full potential.

Due to continuous growth and expansion, Sunlight Group offers a great opportunity for career development and is seeking to attract a Customer Service Specialist to join our Sales Operations team at Sunlight’s Athens premises. The role is responsible for supporting all stages of the sales cycle. Also, is responsible for executing sales operations activities and reinforcing customer relationships management by foresting effective communication between Sales Division and customers.

Key activities and responsibilities of this role include

• Monitors and coordinates customer orders throughout the entire process flow to ensure accurate execution and optimal customer satisfaction.
• Responds promptly and professionally to customer inquiries, providing effective support and issue resolution.
• Manages and resolves customer requests through the ERP system (SAP), ensuring timely and accurate processing.
• Prepares and maintains order progress reports to ensure customer expectations regarding delivery timelines are properly communicated and achieved.
• Registers and manages customer claims, ensuring timely follow-up and satisfactory resolution in alignment with company standards.
• Identifies recurring issues and areas for process improvement, providing feedback and recommendations to the Sales Operation & Support Supervisor.
• Collaborates effectively with internal departments to ensure smooth order handling and high service quality.
• Maintains accurate customer records and documentation in company systems.
• Bachelor’s degree in Business Administration or a related field.
• Minimum 5 years of experience in Customer Service or Sales Support roles, preferably within an industrial/manufacturing environment.
• Excellent command of English; German will be considered an asset.
• Good knowledge of Microsoft Office and hands-on experience with SAP/ERP systems.
• Strong communication, organizational, and problem-solving skills with a customer-oriented mindset and attention to detail.

Despite your experience and skills, you never stop learning, cultivating an out-of-the-box thinking, a growth and entrepreneurial mindset, embracing ownership and agility. You are impact-focused, proactive and open to change. Last but not least, you are able to communicate scientific principles and applications both in Greek and English - we are a multicultural team! - you are a real team player who can build strong relationships with various stakeholders and thrive among global talents in a positive work environment.

What we offer you

To start with, we give you the opportunity to thrive in a restless team and grow your potential in an innovative environment. As per your compensation and rewards package, this is a preview:

💸 Competitive salary package and bonus scheme

👩⚕️ Health and life insurance for you and your family

🧘🏻 Employee wellness initiatives

📚 Continuous training opportunities

⭐ Developmental feedback framework & career path

✈️ International mobility opportunities