Business Development Manager

Business Development:

• Manage an assigned geography for business development and demonstrate extensive knowledge of potential customers and competitors in this area.
• Maintain & replenish a Strong Dynamic Customers Target List both for locally & overseas decided/ influenced businesses.
• Timely data entry in our Customer Relationship Management tool.
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations.
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge.
• Submit a regular Business Development Progress report to Regional Sales Manager.
• Regular discussion/reviews with the Sales/Product/Geo & undertake product specific initiatives & projects in collaboration with product/ service/ geo leaders.
• Maintain an aggressive “Must Win” strategy at all levels of the program.
• Facilitate customer facing GLC’s and Webinars.
• Participate in Customer Workshops and Focus groups.

Network Engagement:

• Involvement network and local customer engagements and visitor management, as directed by the Regional Sales Manager.
• Create visibility and gather support for network and locally generated business development/ sales opportunities.
• Strategic Product engagement to support route specific pricing and new service deployment.
• Actively support ADP expansion and development.
• Vertical program alignment.
• Drive Digitalization transformation at all levels in the program.
• Lost / Declining Business Project – supporting Account Management.
• Play a leading role in GEO led business development initiatives.
• Build reporting tools.

People:

• Update and share internal market Awareness sessions.
• Lead and support implementing new system changes and enhancements into the region.
• Be actively involved in change and suggest system/process improvements.

Travel:

• Extensive travel to Expeditor’s offices and customers’ as per guidelines.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 10 Critical Success Factors and 6 elements of customer service.
• Protect the Network and the company objectives at all times.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely.
• Good Microsoft Office skills (Excel, Word etc.).
• A broad range of management skills, with a particular emphasis on leadership, motivation, communication, and planning.
• Must have excellent communication skills, both written, verbal and presentational.
• Extensive negotiation and human relations skills are required.
• Proven negotiation skills & ability to have strategic approach to business opportunities
• Ability to manage multiple deadlines and projects.

Behaviors:

• Self-motivated.
• Self-reflecting and open to feedback.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.
• Must be a strong team player with a firm, personal commitment towards the business and its customers.
• Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
• Strictly adheres to the Company’s mission statement.
• Must have excellent collaborative skills

Education and Experience:

• Minimum 5 years of direct experience in a customer facing role within our industry.
• Ideally having regional market experience in either Europe and/or South Asia.
• Experience in a global organization.
• Bi-lingual ability is a plus.

Training Requirements: 

• Meet the company’s annual training requirement of 52 hours, including participation in management and leadership development programs as needed.

Employee Benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Training and Personnel Development Program.
• Gratuity, Provided Fund, Medical Insurance, WPPF
• Competitive salary package depending on the candidate's experience.

P.S: This Job is only applicable for Bangladeshi nationals