Sales Systems Support Analyst

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Primary Purpose of Role

This position is the primary interface between Marketing, Sales and Service (MSS) and Information Systems and Services (IS&S) with respect to Allison 360 (Salesforce) system requirements and is the Lead Allison 360 Steward.  The person in this position must have a working knowledge of Allison 360 CRM, broad knowledge of Global MSS organizational structure and responsibilities, familiarity with Global MSS associates, and the ability to analyze Allison 360 input / requests for legitimacy, feasibility, and priority.  While this role does not have direct reports, the person in the role must be capable of influencing associates at all levels of the organization, in all regions and in multiple functions.

Key Responsibilities

• Act as Lead Allison 360 (Salesforce) Steward and as Americas Allison 360 Steward, coordinating requests from all regional 360 Stewards and representing Allison 360 on the Salesforce Platform Project Management team.  Communicate new functionality to Global Marketing, Sales and Service (MSS) associates and inform Global MSS leadership of challenges, as needed.  Provide periodic updates in Global MSS Town Hall meetings and MSS Leadership meetings. 

• Organize and facilitate the Allison 360 Steering Committee, comprised of a representative group of Global MSS leaders from all regions and MSS groups. 

• Input incidents, service requests and enhancements into service tickets and user stories, completing all descriptions and documentation as required.  

• Work with users of Allison 360 to determine ways in which the system can be used to improve workflows and increase efficiency of the MSS team.  

• Work with IS&S and system consultants and other MSS product owners (360, TAC, 4WARD, PRP) to prioritize Allison 360 maintenance and enhancements.  Test system changes, monitor progress.  Elevate to Director when there are competing requests that require a decision on priority. 

• Assist and Train MSS associates – including new hires and cross-functional leadership – in Allison 360 navigation, and dashboard and report generation and interpretation.   

• Audit Allison 360 per established scope and timeline.  Conduct periodic data clean-up and correct audit deficiencies. 

• Collect quarterly metrics data from Allison 360, track metrics compared to goals, and report quarterly to Global MSS leadership. 

• Manage consolidation and distribution of key Allison 360-based reports (such as Global MSS Hot Topics and Pricing Win + Loss Reports)  

• Assist Director with projects as needed

Qualifications

• Bachelor degree or equivalent experience required. 

• Bachelor degree in Business Management or Information Systems preferred

• Preferred expertise in customer relationship management systems

• 5 years work experience with at least 1 year of experience in Global Marketing, Sales and Service with global associates preferred

Experience

• CRM knowledge, preferably Salesforce.

• Experience with Allison Marketing, Sales and Service processes, and knowledge of Allison global customers and Allison product nomenclature

• Ability to work independently

• Self-starter, high degree of initiative.  Ability, confidence and comfort to facilitate meetings, refocusing the group when dialogue goes off-topic and concluding meetings with clear actions assigned 

• High degree of problem solving capability

• High level of attention to detail, organization, and ability to handle multiple tasks at once

• Very good written and verbal communication skills. Good interpersonal skills, ability to work cooperatively and communicate effectively with multiple disciplines

• High proficiency in Microsoft Office software, particularly Excel, Word, and Outlook

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.