Wnsglobalservices144
Workforce Specialist
Company
Role
Workforce Specialist
Location
Job type
Full-time
Found on Mokaru
12 hours ago
Salary
Job description
Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.
- Strong analytical skills and quick decision-making
- Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
- Excellent communication and adaptability in high-volume travel environments
