Loss Prevention Responsible - Sales Market Finland, Latvia, Lithuania & Estonia

WHAT YOU’LL DO 
As a Loss Prevention (LP) Responsible, you drive the Loss Prevention strategy and execution across the Sales Market by reducing shrinkage, strengthening controls, and ensuring consistent use of LP tools, standards, and procedures. You lead prevention, detection, investigations, and cross‑functional alignment to protect assets, improve operational compliance, and build a strong loss‑awareness culture. 

You will: 

• Drive the implementation of loss prevention tools, training and awareness initiatives, methodologies and shrinkage reduction strategies across our operations 
• Analyze shrinkage reports, transaction data, and inventory discrepancies to detect and investigate internal, external, administrative losses and process weaknesses 
• Develop Loss Prevention Strategies based on risks and data and conduct root-cause analysis, and provide actionable insights 
• Monitor and evaluate the effectiveness of loss prevention initiatives, identifying areas for continuous improvement 
• Prepare reports and KPIs, highlighting trends, risk areas, and improvement opportunities 
• Manage Loss Prevention tools available (LPMS, KPI´s, CCTV, shrinkage reports, etc.) 
• Lead Loss Prevention case management & reporting, investigations involving theft, fraud and communication with law enforcement 
• Partner with relevant internal stakeholders across the sales market (store operations, sales market leadership, etc.) to ensure consistent application of loss prevention policies and procedures, to create awareness around losses and to build a strong culture and accountability 
• Train and educate store staff and other relevant stakeholders on loss prevention awareness, security protocols, and incident reporting 

WHO YOU ARE 

You are an analytical, proactive Loss Prevention professional with strong investigative, operational, and stakeholder‑management skills. You combine data‑driven thinking with high integrity, clear communication, and the ability to influence and train teams to foster accountability and reduce losses across all locations. 

We are looking for people with… 

• 3–5 years of experience in loss prevention, security, or risk management — preferably within retail or fashion retail environments 
• Strong understanding of retail operations, inventory management systems, and POS transaction analysis 
• Advanced analytical and problem-solving skills with attention to detail 
• Strong leadership and influencing skills across all organizational levels 
• Ability to work in a fast-paced retail environment and travel between locations  
• Bachelor’s degree in Business Administration, Security Management, or related field (or equivalent professional experience) 
• Certification in Loss Prevention, Risk Management, Retail Security are an advantage 
• Fluency in English written/verbal is mandatory 

And people who are… 

• Experienced in LP case management (fraud, investigations, handling authorities)
• High integrity and discretion when handling sensitive information 
• Self-motivated, results driven, proactive, and capable of working independently 

JOIN US​ 
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site in ENGLISH as soon as possible but no later than 21st June, 2026. As we review applications continuously, the role may be closed early. 

This is a full-time permanent position and it is based in our Helsinki Support Office. Local contract will be offered for this role.

Take the next step in your career together with us. The journey starts here.​ 

WHO WE ARE​ 
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ 

WHY YOU’LL LOVE WORKING HERE ​ 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 

All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​