Parts Interpreter - CC

About the Role

We are seeking a motivated and customer-focused Parts Interpreter to join our Parts Department. This role is responsible for ensuring technicians and internal departments receive the correct parts in a timely manner, while delivering exceptional customer service and maintaining accurate inventory processes. The successful candidate will work closely with Service, Pre-Delivery, and Warehouse teams to support the efficient operation of the dealership.

Key Responsibilities

• Interpret and source parts requested by technicians and internal departments
• Order parts accurately and efficiently to meet operational requirements
• Respond to phone enquiries in a professional and timely manner
• Provide excellent customer service to internal and external stakeholders
• Support the Service Department with the timely supply of required parts
• Liaise effectively with the Service, Pre-Delivery, and Warehouse teams
• Assist with internal business requirements as needed
• Unpack stock orders and maintain a clean, organized parts department
• Receive and process incoming parts orders, branch transfers, and supplier deliveries
• Load and unload incoming and outgoing goods safely and efficiently
• Maintain accurate inventory and stock records
• Complete additional duties as directed by management

Essential Skills

• Strong work ethic and positive, can-do attitude
• Excellent customer service and stakeholder management skills
• Strong written and verbal communication skills
• High level of attention to detail and accuracy
• Ability to follow processes and procedures consistently
• Professional presentation and commitment to delivering quality work
• Intermediate Microsoft Office 365 skills
• Experience using ERA Systems
• Honest, reliable, and punctual

Essential Experience

• Minimum of 1 year of experience in automotive dealership parts sales and parts interpreting
• Experience working within a dealership parts department environment
• Knowledge of automotive parts identification and ordering processes

Desirable Qualifications

• Current Forklift Licence

Key Behaviours

• Builds productive working relationships
• Collaborates effectively across departments
• Demonstrates a commitment to shared learning and continuous improvement
• Values diversity and inclusion
• Communicates clearly and professionally
• Demonstrates resilience and adaptability
• Takes ownership and follows through on commitments
• Delivers results while maintaining high standards
• Exercises sound judgement and professionalism
• Supports team objectives and business goals

Industry Experience

• Automotive dealership parts sales and interpreting experience required

Systems & Tools

• Microsoft Office 365
• ERA Systems

Application Requirement

• Only candidates with relevant automotive dealership parts interpreting experience and who complete all application questions will be considered.