CRM Administrator

About the Role

We are seeking a highly organized and customer-focused CRM Administrator to join our Service team. In this role, you will be responsible for managing service booking enquiries, maintaining accurate customer records, and delivering exceptional customer service throughout the service journey. You will play a key role in ensuring a seamless booking experience while supporting the day-to-day administrative functions of the department.

Key Responsibilities

• Manage service booking enquiries across multiple platforms
• Schedule and process service bookings in the CRM system
• Maintain and update customer profiles and records accurately
• Respond to customer enquiries in a professional and timely manner
• Conduct post-service follow-ups to measure customer satisfaction and experience
• Perform general administrative duties to support the service department
• Provide reception coverage when required
• Assist with ad hoc administrative tasks and projects as directed

Essential Skills

• Strong administrative skills with exceptional attention to detail
• Professional and customer-focused approach
• High level of integrity and professionalism
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office 365 and CRM systems
• Strong problem-solving and multitasking skills

Essential Requirements

• Current Driver's Licence
• Certificate or qualification in Administration or a related field

Desirable Experience

• Previous experience working within an automotive dealership environment
• Experience managing customer bookings and CRM systems

Key Behaviours

• Builds productive working relationships
• Collaborates effectively with team members
• Demonstrates a commitment to shared learning and continuous improvement
• Values diversity and inclusion
• Communicates clearly and professionally
• Demonstrates confidence when handling customer enquiries
• Maintains strong customer awareness and service focus
• Takes ownership and follows through on commitments
• Demonstrates resilience and adaptability
• Delivers results while maintaining high standards
• Exercises sound judgement and professionalism
• Responds positively to change and new challenges

Industry Experience

• Automotive dealership experience highly regarded

Systems & Tools

• Microsoft Office 365
• CRM Systems

Application Requirement

• Only candidates who meet the essential requirements and complete all application questions will be considered.