Scada Analyst- Customer Service

COMPANY PROFILE

Diversified Gas & Oil Corporation (“DGOC”) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol “DEC”. Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & oil wells and midstream pipelines and compression stations concentrated in the Appalachian Basin in the United States. Headquartered in Birmingham, AL, our field operations are located throughout the Appalachian Basin in the states of Tennessee, Kentucky, Virginia, West Virginia, Ohio, and Pennsylvania. In 2021, Diversified announced our expansion into our Central Regional Focus Area, which includes producing areas within Louisiana, Texas, Oklahoma, and Arkansas.

POSITION SUMMARY & RESPONSIBILITIES

** Location: Birmingham, AL. **

Reports to: Tier 1 SCADA Support Manager (Birmingham)

SCADA Analysts will be responsible for first level customer support and technical support of Cygnet SCADA Systems for all Diversified Production Systems and Midstream Pipeline Systems. The support of the Cygnet SCADA Systems consists of collecting, managing, distributing, and maintaining the integrity of the data related to field automation devices (RTUs, PLCs, HMIs, and DCSs), control systems (Cygnet SCADA), and business systems (Inertia, FlowCal, Grafana, and others). SCADA Analysts will need to demonstrate aptitude and skills related to technical troubleshooting and customer service.

Primary duties will be

• Learning through hands-on training, peer interaction, and online resources to configure, maintain, and troubleshoot Cygnet SCADA Systems and other related systems.
• Support the day-to-day activities of SCADA Systems, SCADA Customers, and the SCADA Teams.
• Work closely with field I&E personnel to ensure SCADA Systems are stable, responsive, and able to support business needs.
• Understand and support company Cybersecurity standards.
• Configure and maintain EFM data collection in Cygnet and FMS for export to FlowCal.
• Participate in 24x7 on-call support rotation – shared amongst the support team.
• Any other job-related duty as deemed appropriate by management.

POSITION REQUIREMENTS

• Associate degree in Information Technology/Systems required.
• Bachelor’s degree in engineering preferred.
• Proficient with Microsoft software package and advanced computer skills (programming, database, networks).
• Strong customer service, analytical and problem-solving skills.
• Ability to communicate both written and verbal.
• Work in this position is primarily based in an office where there is no exposure to extreme hot/cold temperatures which is well-lit and relatively free from dangerous working conditions.

Office Physical Requirements and Working Conditions

• Prolonged periods working at a desk in front of a computer.

Additional Requirements

• Must be able to lift up to 15 pounds at a time.

POSITION SUMMARY & RESPONSIBILITIES

** Location: Birmingham, AL. **

Reports to: Tier 1 SCADA Support Manager (Birmingham)

SCADA Analysts will be responsible for first level customer support and technical support of Cygnet SCADA Systems for all Diversified Production Systems and Midstream Pipeline Systems. The support of the Cygnet SCADA Systems consists of collecting, managing, distributing, and maintaining the integrity of the data related to field automation devices (RTUs, PLCs, HMIs, and DCSs), control systems (Cygnet SCADA), and business systems (Inertia, FlowCal, Grafana, and others). SCADA Analysts will need to demonstrate aptitude and skills related to technical troubleshooting and customer service.

Primary duties will be

• Learning through hands-on training, peer interaction, and online resources to configure, maintain, and troubleshoot Cygnet SCADA Systems and other related systems.
• Support the day-to-day activities of SCADA Systems, SCADA Customers, and the SCADA Teams.
• Work closely with field I&E personnel to ensure SCADA Systems are stable, responsive, and able to support business needs.
• Understand and support company Cybersecurity standards.
• Configure and maintain EFM data collection in Cygnet and FMS for export to FlowCal.
• Participate in 24x7 on-call support rotation - shared amongst the support team.
• Any other job-related duty as deemed appropriate by management.

POSITION REQUIREMENTS

• Associate degree in Information Technology/Systems required.
• Bachelor's degree in engineering preferred.
• Proficient with Microsoft software package and advanced computer skills (programming, database, networks).
• Strong customer service, analytical and problem-solving skills.
• Ability to communicate both written and verbal.
• Work in this position is primarily based in an office where there is no exposure to extreme hot/cold temperatures which is well-lit and relatively free from dangerous working conditions.

Office Physical Requirements and Working Conditions

• Prolonged periods working at a desk in front of a computer.

Additional Requirements

• Must be able to lift up to 15 pounds at a time.