Field Service Engineer

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Field Services Engineer will Deliver high-quality on-site field services to SITA customers, mainly at airports or customer premises. He/She will ensure all activities follow SITA standards, aiming for maximum customer satisfaction. Internal title for this role will be "Engineer Field Ops" WHAT YOU WILL DO Provide on-site field support to internal and external customers, ensuring compliance with SLAs and customer contracts. Perform timely maintenance, troubleshooting, and repairs of IT equipment and services. Respond promptly to Service Desk requests and coordinate with resolver groups to resolve issues. Act as the customer’s single point of contact (SPOC) when needed, ensuring clear communication and service updates. Manage the repair and replacement of faulty equipment, including spare parts coordination and inventory tracking. Conduct site surveys and support new installations following best practices and technical guidelines. Perform preventive maintenance and ensure local repairs meet quality standards. Accurately record service data and updates in the SITA Service Hub and maintain daily logs. Escalate unresolved issues appropriately and report on local performance and workshop metrics. Support and coach team members, manage local suppliers, and ensure smooth day-to-day operations. Qualifications WHO YOUY ARE: Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification. Minimum 3 years of hands-on experience in on-site support and repairs of PCs, printers, and LAN/WAN equipment. Require knowledge of LAN/WAN troubleshooting and LAN equipment configuration Proven track record of delivering services directly to external customers in line with SLAs. Experience working at customer premises in a support or service capacity. Strong customer service and problem-solving skills in high-demand settings. NICE TO HAVE: General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge). Experience of working in the Airport / Airline industry WHAT WE OFFER: At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe: 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. WHO YOUY ARE: Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification. Minimum 3 years of hands-on experience in on-site support and repairs of PCs, printers, and LAN/WAN equipment. Require knowledge of LAN/WAN troubleshooting and LAN equipment configuration Proven track record of delivering services directly to external customers in line with SLAs. Experience working at customer premises in a support or service capacity. Strong customer service and problem-solving skills in high-demand settings. NICE TO HAVE: General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge). Experience of working in the Airport / Airline industry WHAT WE OFFER: At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe: 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.