Business Development Manager

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Business Development Manager is accountable for engaging with SITA Sales people across the GEO to achieve retention, revenue, new business growth and client satisfaction goals, within the designated territory and accounts, for CCM BU1, BU2 and BU3 products and services. They bring ATI and technology subject matter expertise and business acumen of our customers’ business processes. With Sales Reps, they engage in a consultative selling approach throughout the course of a deal building customers' and sales reps' awareness of offerings and helpings reps improve their confidence and capabilities. KEY RESPONSIBILITIES Business growth. Work with Sales Reps to achieve profitable sales growth in the assigned Business Lines. Generate new leads and opportunities within assigned existing customer accounts via upsell and cross-sell, including the identification of opportunities in new buying centers. Maintain a pipeline of qualified, active opportunities and manage them to close. Ensure there is a strategic fit between the opportunity and CCM capabilities. Executive relationships. Increase the number and frequency of interactions with key customer and industry personnel especially executive buyers, business partners, and industry associations. Build trusted relationships with executive buyers across market segments, customer accounts, and vertical business areas. Highly targeted and measurable demand creation activities for a set of products within CCM Business Areas/Lines, directly aligned with the attainment of specific objectives in a vertical segment or a geography. Work to raise prospect awareness and consideration through presentations, webinars and other outreach events. Drive prospecting efforts with Sales Reps. Engage with Sales Reps in high & early customer meetings to build pipeline, in customer opportunity reviews and workshops, and assist sales engineers with developing complex solutions to meet buyer needs. Pipeline acceleration and deal strategy. With Sales Reps drive the increase in the number and value of qualified sales opportunities for the CCM Bus. With a view across multiple prospect interactions, suggest tactics, pricing, competitive positioning and ideas for sales reps to incorporate into their selling strategies. Maintain a pipeline of qualified, active opportunities and manage them to close. Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) application. Accurately report on forecast/pipeline.* Proposal development and response. Assist sales reps with active opportunities, ensuring that the appropriate product or business solution is included in sales proposals. Respond to requests for information and requests for proposal. Serve as a source for current collateral, reference guides, value statements and presentations. Competitive intelligence. Arm sales reps with knowledge, messaging ideas and suggested tactics to help win in competitive situations. Demonstrate mastery of competitors' products, tactics, strategies and pricing. Leverage the organization's existing communication and collaboration tools to share frequently asked questions, competitive intelligence and frequently used/successful content. Objection response. Capture and communicate common buyer objections and outline the ideal responses to frequently asked customer questions helping reduce unproductive sales engagements, strengthen field marketing outbound messages and influence product development to create future offerings. Provide assistance on specific nuances of product features or customer experiences. Customer success stories. In collaboration with product marketing, product management and/or sales enablement, develop and communicate customer case studies or other success stories by showing where and how the product or solution was implemented and the commercial value CCM brought to the customer. Sales playbooks. In conjunction with marketing and sales enablement, develop business solution, product, vertical and buying center playbooks that provide current, relevant and customized content for sales reps. Adapting value propositions, case studies or ROI examples to prospects' needs reduces the amount of time each sales rep must spend on creating messages and improves the relevance and quality of interactions during each phase of the sales cycle.* External social media. Leverage networking sites to increase awareness and consideration of the organization's offerings. Qualifications EXPERIENCE 5+ years proven success in generating revenue growth in a sales and/or business development role 3+ years relevant industry and/or market segment experience 3+ years relevant product experience preferred Tele prospecting background preferred Previous marketing experience desirable Track record of achieving/exceeding sales targets Track record of building client relationship at Senior Management level Track record of building and implementing business development plans incl. assessing, analyzing, tracking & consolidating market data SALES & COMMERCIAL SKILL Excellent negotiation, presentation, and proposal‑building capabilities. Ability to identify opportunities and drive deals to closure. Ability to translate technical requirements into commercially viable solutions. BEHAVIOURAL COMPETENCIES Customer focus, collaboration, problem‑solving, and results‑driven mindset. Flexible and available to travel EDUCATION & QUALIFICATIONS * Bachelor's degree required Master's degree/MBA preferred WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. EXPERIENCE 5+ years proven success in generating revenue growth in a sales and/or business development role 3+ years relevant industry and/or market segment experience 3+ years relevant product experience preferred Tele prospecting background preferred Previous marketing experience desirable Track record of achieving/exceeding sales targets Track record of building client relationship at Senior Management level Track record of building and implementing business development plans incl. assessing, analyzing, tracking & consolidating market data SALES & COMMERCIAL SKILL Excellent negotiation, presentation, and proposal‑building capabilities. Ability to identify opportunities and drive deals to closure. Ability to translate technical requirements into commercially viable solutions. BEHAVIOURAL COMPETENCIES Customer focus, collaboration, problem‑solving, and results‑driven mindset. Flexible and available to travel EDUCATION & QUALIFICATIONS * Bachelor's degree required Master's degree/MBA preferred WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.