Stella Health Account Manager - Registered Nurse

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Stella Health Navigation provides nurse-led guidance to help members navigate the healthcare system with confidence. We simplify the healthcare journey, enhance partner solutions, and build trust-based relationships through advanced analytics and seamless integration with high-value partners. This role requires active Michigan RN licensure. We are seeking a highly organized and client-focused Account Manager to support the onboarding and implementation of employer groups served by Stella Health Navigators. This role ensures a smooth transition from implementation through go-live by coordinating across internal teams, external partners, and client stakeholders. The Account Manager serves as a key point of contact during onboarding, ensuring alignment on program design, readiness milestones, communication strategies, and operational workflows that enable Navigators to effectively support members from day one. How you'll make an impact Lead onboarding coordination for new employer groups, including implementation planning, readiness validation, and go-live execution. Partner with GBS and Operations teams to transition new clients from presale to active service, ensuring a seamless handoff and ongoing service Support client onboarding activities including plan setup, eligibility alignment, and initial service delivery coordination Maintain onboarding timelines and ensure milestones are met. Facilitate meetings and track action items. Serve as primary client contact during onboarding. Build relationships with clients and brokers. Ensure program readiness across data, communications, and workflows. Coordinate with internal and external stakeholders. Identify risks and drive resolution. Proactively engage clients and operations through regular communication (meetings, check-ins, service reviews) to ensure alignment and satisfaction Document processes and support continuous improvement. About You Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time. Preferred: 3–5 years in account management, implementation, or healthcare client services. Strong understanding of health plans and benefits. Ability to manage multiple projects. Strong communication and organizational skills. Experience with TPAs or navigation programs. Familiarity with data integrations and eligibility feeds. Experience supporting healthcare program launches. Proficiency in Microsoft 365 tools. Behaviors: Effective communication. Relationship building. Proactive problem solving. Attention to detail and accountability. Cross-functional collaboration. #LI-HL1 #LI-REMOTE Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Lead onboarding coordination for new employer groups, including implementation planning, readiness validation, and go-live execution. Partner with GBS and Operations teams to transition new clients from presale to active service, ensuring a seamless handoff and ongoing service Support client onboarding activities including plan setup, eligibility alignment, and initial service delivery coordination Maintain onboarding timelines and ensure milestones are met. Facilitate meetings and track action items. Serve as primary client contact during onboarding. Build relationships with clients and brokers. Ensure program readiness across data, communications, and workflows. Coordinate with internal and external stakeholders. Identify risks and drive resolution. Proactively engage clients and operations through regular communication (meetings, check-ins, service reviews) to ensure alignment and satisfaction Document processes and support continuous improvement. Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time. Preferred: 3–5 years in account management, implementation, or healthcare client services. Strong understanding of health plans and benefits. Ability to manage multiple projects. Strong communication and organizational skills. Experience with TPAs or navigation programs. Familiarity with data integrations and eligibility feeds. Experience supporting healthcare program launches. Proficiency in Microsoft 365 tools. Behaviors: Effective communication. Relationship building. Proactive problem solving. Attention to detail and accountability. Cross-functional collaboration. #LI-HL1 #LI-REMOTE