IT Service Continuity Manager

About the Job

The IT Service Continuity Manager ensures that critical IT services remain available or are rapidly restored during and after disruptive events. In this role, you will lead and govern disaster recovery (DR) and business continuity (BC) documentation and testing, drive process improvements, and coordinate across global ITSCM communities and stakeholders. You will provide expert guidance to service owners and engineering teams to align practices with standards and regulatory requirements, while strengthening resilience across applications, infrastructure, and cloud environments.

What You Do

• Guide IT Service Managers in creating and updating IT Disaster Recovery Plans (DRP), DR test post-exercise reports, Business Continuity Plans (BCP), and related documentation.
• Ensure documentation is complete, consistent, up to date, and meets required standards and quality levels.
• Maintain all documents in the designated repositories and ensure proper version control.
• Trigger required tests; assist in execution and ensure thorough documentation of outcomes.
• Contribute to IT DR capability and process enhancements; participate in global ITSCM communities and best-practice sharing.
• Interface with global ITSCM functions, related processes, and ITSCM representatives across customer and retained IT organizations.
• Guide correct recording of ITSCM-relevant aspects in the CMDB and other internal tools.
• Support internal and external audits on ITSCM topics.

What You Bring

• Several years’ experience in ITSM and/or IT operations, with strong understanding of disaster recovery, major incident and crisis management, and Business Impact Analysis (BIA).
• Excellent knowledge of resiliency concepts across web, cloud, and IT infrastructure; solid grasp of interactions between applications, networks, and infrastructure (knowledge of Allianz IT landscape is a plus).
• Familiarity with regulatory frameworks and standards (e.g., BSI, DORA, ISO 22301/20000/27001; ISO/IEC 27301 for ITSCM is a strong plus).
• Proven documentation rigor, ensuring standard compliance, quality, and repository maintenance; experience contributing to projects and process improvements.
• High assertiveness and persistence; quick comprehension of complex systems; cooperative and constructive team player; able to handle conflicts and criticism.
• Business-fluent German and English (written and spoken); occasional travel readiness is beneficial but not mandatory.
• Basic knowledge of AI technologies, principles, and their practical use.

100291 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

What We Offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Access to the AYMC Sportpass with the opportunity to engage in various sports and fitness activities.
• Parking support, ensuring a seamless and stress-free commuting experience to and from the workplace.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology .

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agency or search firm recruiters. When we engage with recruitment agencies, the partnership is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz.