App Dev & Support Engineer III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are seeking an experienced Project Manager / Business Analyst to lead and support strategic initiatives across Learning, HCI, and RunOps. This role requires a strong blend of project management, business analysis, stakeholder communication, and technology experience.

The ideal candidate will be responsible for managing multiple projects simultaneously, driving business requirements gathering, facilitating communication between business and technology teams, and providing executive-level reporting and project visibility. This individual will play a key role in ensuring successful project delivery while maintaining alignment with business objectives.

Key Responsibilities

Project Management

· Manage both small and large projects across Projects and RunOps business units.

· Develop project plans, timelines, milestones, and resource allocation strategies.

· Drive project execution and ensure deliverables are completed on schedule and within scope.

· Coordinate activities across business, technology, operations, and leadership teams.

· Manage multiple concurrent projects while balancing priorities and dependencies.

· Facilitate project meetings, status reviews, and stakeholder communications.

· Produce project status reports, dashboards, metrics, and executive-level summaries.

· Provide regular updates to leadership on project progress, risks, issues, and milestones.

· Hold project team members accountable for assigned deliverables and commitments.

· Identify, assess, and communicate project risks and issues to leadership.

· Develop mitigation plans and ensure appropriate follow-up actions are executed.

· Support project governance, process improvement initiatives, and operational excellence efforts.

Business Analysis

· Develop a strong understanding of the platforms.

· Partner with business stakeholders to gather, document, validate, and prioritize business requirements.

· Facilitate requirement gathering sessions, workshops, stakeholder interviews, and solution reviews.

· Translate business needs into functional requirements, user stories, and process documentation.

· Collaborate closely with development, QA, infrastructure, and support teams.

· Ensure business requirements are clearly understood and implemented by technical teams.

· Support solution design discussions and validate proposed solutions against business objectives.

· Assist with User Acceptance Testing (UAT) planning, coordination, and execution.

· Ensure delivered solutions meet business expectations and operational requirements.

Required Skills and Experience

Project Management

· Proven experience managing technology-focused projects.

· Experience managing both small and large projects across multiple business units.

· Strong project planning, scheduling, risk management, and stakeholder management skills.

· Ability to simultaneously drive numerous small to medium-sized projects.

· Experience preparing executive-level presentations, reports, and project summaries.

· Demonstrated ability to hold project resources accountable for deliverables and timelines.

· Strong decision-making and organizational skills.

Business Analysis

· Strong business requirements gathering, analysis, and documentation experience.

· Experience facilitating communication between business stakeholders and technical teams.

· Ability to analyze business processes and recommend improvements.

· Experience creating functional requirements, business process flows, and user stories.

· Experience supporting Software Development Life Cycle (SDLC) processes.

Technical & Reporting Skills

· Advanced proficiency in Microsoft Excel.

· Advanced proficiency in Microsoft Word.

· Advanced proficiency in Microsoft PowerPoint.

· Strong reporting, analysis, and presentation skills.

· Experience creating executive-level reports, dashboards, and project status summaries.

· Experience using project management and collaboration tools.

Good to Have

· Microsoft Project (Project Plan) experience.

· Experience working within Learning Management Systems (LMS), Learning Technology, or enterprise application environments.

· Technology Project Management experience.

· Exposure to automation technologies and process automation initiatives.

· Experience leveraging AI-powered productivity tools such as Microsoft Copilot.

· Understanding of Agile, Scrum, Waterfall, or hybrid project delivery methodologies.

· Experience supporting enterprise-scale technology initiatives.

Communication Requirements

· Excellent verbal and written communication skills in English.

· Strong stakeholder management and relationship-building abilities.

· Comfortable communicating with executives, business users, and technical teams.

· Ability to present project status, risks, issues, and recommendations to leadership.

· Strong facilitation, problem-solving, and conflict-resolution skills.

Working Hours

· Work hours should be flexible to accommodate collaboration with global teams.

· The role may require overlap with U.S. business hours based on project, stakeholder, and operational needs.

· Candidates should be comfortable participating in meetings and supporting activities during overlapping U.S. working hours when required.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .