Logistics Specialist

Key Responsibilities

• Monitor transportation activity to ensure on-time pickup and delivery performance for customer shipments.
• Track shipments and proactively communicate shipment status updates to customers and internal stakeholders.
• Ensure timely receipt and processing of carrier documentation, invoices, and related transportation records.
• Identify transportation service issues and recommend corrective actions to management to improve carrier performance and customer satisfaction.
• Provide cross-functional support through collaboration and cross-training with other Logistics Specialists to ensure continuous customer coverage and service.

Work Environment

• Fast-paced transportation and logistics environment.
• Frequent interaction with customers, carriers, and internal operations teams via phone, email, and transportation management systems.
• Primarily office-based work requiring extended periods of computer use.
• Team-oriented environment with a focus on customer service and operational excellence.

Days and Shift Information

• Schedule to be determined based on business and customer requirements.
• May require flexibility to support customer operations during peak periods or coverage needs.

Education

• High school diploma or equivalent required.

Experience

• Minimum of 1 year of related logistics, transportation, supply chain, or customer service experience.
• Experience working in a transportation or logistics environment preferred.
• Experience with Transportation Management Systems (TMS) preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong computer and data-entry skills with the ability to manage multiple tasks simultaneously.

Personality Traits

• Team-oriented and collaborative.
• Strong customer service mindset.
• Eagerness to learn and develop professionally.
• Adaptable and capable of working in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Dependable, detail-oriented, and self-motivated.

Benefits/Perks

• $45k-50k
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.