Assistant Guest Relations & Luxury Club Manager

As Assistant Guest Relations & Luxury Club Manager, you will champion personalised service, create meaningful guest connections and lead the day-to-day operations of our exclusive lounge - Club Millésime. Your passion for luxury hospitality will help transform memorable stays into lasting guest loyalty.

You will: 

• Curate exceptional experiences for VIP, Club Millésime and loyalty guests.
• Build genuine guest relationships and personalise every stage of the guest journey.
• Lead service recovery with confidence, empathy and professionalism.
• Inspire and support the Club Millésime team to deliver luxury service at every touchpoint.
• Partner with teams across the hotel to create seamless and memorable stays.
• Champion guest feedback, quality standards and brand excellence.
• Support the operational success of Club Millésime through effective leadership and planning.
• Act as a visible ambassador for the Hotel, fostering a culture of warmth, elegance and genuine hospitality.

You are a hospitality professional who genuinely enjoys creating meaningful guest experiences and inspiring others to do the same.

You will bring:

• Previous leadership experience within luxury hospitality, guest relations, front office or club lounge operations.
• A passion for personalised service and guest engagement.
• Exceptional communication and relationship-building skills.
• Confidence in handling VIP guests and service recovery situations.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience leading and motivating teams in a fast-paced environment.
• A proactive, positive and solution-focused approach.
• Knowledge of hotel systems and guest feedback platforms will be highly regarded.

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave, exam leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• Onsite perks including laundered uniforms, complimentary nespresso coffee, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Please note that full working rights in Australia are required for this role.