Accor Hotels
Telephone Operator
Company
Role
Telephone Operator
Location
Job type
Full-time
Found on Mokaru
Yesterday
Salary
Job description
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Hotel Standards
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
- Assist guests in a seamless food and beverage reservation and/or reservation changes or cancellations and other special requests.
- Works closely with the restaurant managers to maximize the capacity of the restaurants
- Bill call cost
- Handle guests requests promptly, report complaints and irregularities to the Call Center Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
- Diploma in Tourism / Hospitality Management
- Minimum 1 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Ability to multi-task, work well in stressful & high-pressure situations
