Onsite Support Specialist

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to

Onsite Support Manager

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We are looking for a new colleague to join our team at ABB as an IT Specialist. The ideal candidate will be responsible for providing local IT support to users at ABB's manufacturing site in Brno. We are looking for someone who will maintain existing standard IT processes, provide technical support, and proactively suggest improvements and innovations.

Your responsibilities

• Provide onsite IT support to end users (PCs, laptops, printers, mobile devices, technology equipment, CCTV systems, and other technologies).
• Diagnose and resolve hardware and software issues, perform monitoring, and provide local troubleshooting.
• Act as "smart hands" support for global IT teams (e.g., network and server teams).
• Provide remote support to ABB CZ users in cooperation with colleagues from the LRI team.
• Prepare and update technical documentation, manage IT documentation, and maintain hardware inventory records.
• Ensure meeting rooms and workstations remain fully operational (e.g., cable management, TV administration, AppSpace technology).
• Diagnose and maintain laptops, including physical cleaning before handover.
• Install and manage mobile devices (e.g., Intune) and deploy PowerApps.
• Resolve IT equipment issues and communicate with the global IT team.
• Assist colleagues with creating IT tickets and cooperate with the WiPro team during technology installations.

Requirements for the ideal candidate

• Experience with onsite IT support and end-user support, both locally and remotely.
• Technical knowledge of hardware and software in operational and information technology environments, including Windows operating systems and Windows Server.
• Knowledge of Active Directory / Microsoft Entra (user accounts, groups, permissions).
• Experience supporting mobile devices (Android and iOS), including application installation and management (e.g., Intune).
• Good knowledge of Microsoft applications (MS Office, Microsoft 365) and the ability to troubleshoot user issues related to these tools.
• Understanding of networking technologies (LAN, Wi-Fi, basic troubleshooting).
• Ability to diagnose and resolve hardware and software issues, stay up to date with current IT trends, recommend new solutions, and work with AI tools.
• Communicative English at B2 level.
• Valid Category B driving licence and willingness to travel when required.
• Proactive mindset and eagerness to learn new things.
• Team player who takes ownership of the condition of technologies and workspaces.

Nice to have

• Experience with cable management (HDMI, LAN, USB) and meeting room technologies.
• Ability to cooperate with global IT teams and support colleagues who do not speak English when resolving technical issues.
• Knowledge of and experience with monitoring tools and diagnostic systems for hardware and software issues.

Why ABB?

We empower you to take initiative, challenge the status quo, and drive meaningful change with confidence. You will grow through meaningful work, new experiences, and support tailored to your ambitions. Every idea you bring and every decision you make has an impact.

Benefits

• Flexible working hours
• Hybrid work model with a home office allowance
• Annual performance bonus
• 25 days of vacation
• Annual salary review
• Opportunities for career growth in the Czech Republic and worldwide
• MultiSport card
• Meal allowance
• Flexible benefits portal contribution (2–3% of monthly salary)
• Employee referral bonus
• Learning and development opportunities, including internal and external training, language courses, and conferences
• Company events (Christmas party, team-building activities, family days, and more)
• Employee Assistance Program – professional counselling for relationships, work, legal matters, finances, and more
• Additional leave for important life events and support for expecting parents
• Office with excellent transport accessibility
• Discounts on ABB electrical installation products
• Discounts with our partners (electronics, restaurants, car purchases, rail transport, and more)

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.