Analyst, IT Support- Night Shift

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together. Newmont’s Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.

Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

Your Impact

You will play a key role in ensuring Newmont employees have reliable access to the technology they need. By providing timely and professional IT support, you’ll help maintain productivity and strengthen our digital workplace across global operations.

As Part of Our Team, You Will

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot problems related to system access, workstations, and desktop applications.
• Set up, install, and configure computers, printers, and software following IT policies.
• Support onboarding by preparing IT equipment and granting system access for new employees. Manage support requests through the ticketing system, ensuring accurate documentation and communication.
• Support GDC conference rooms by troubleshooting issues, training users, and supporting important meetings.
• Escalate complex issues to specialized global IT teams as needed.

Prerequisites for Your Success in This Role

• Technical knowledge of IT hardware, Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
• Familiarity with help desk systems (e.g., ServiceNow) and remote support tools.
• Basic understanding of networking (Wi-Fi, VPN, IP addressing).
• Strong customer service and communication skills.
• ITSM, ITIL knowledge, certification is a plus.
• Cisco Audio Visual hardware knowledge is desired.
• Ability to follow procedures, solve problems, and adapt to new technologies.

Your Work Environment

You will be part of Newmont’s Digital IT GoldBar (walk up service) team, providing remote and on-site support to employees. This role operates in a fast-paced, collaborative environment that values teamwork and service excellence.

Why Join Newmont

At Newmont, we’re committed to our values of Safety, Integrity, Sustainability, Inclusion, and Responsibility. You’ll join a team that supports global operations, invests in professional growth, and empowers you to make a real impact in a dynamic industry.

We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.

Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law.