IT Coordinator Level 1 Healthcare

Join an oncology practice where your technical expertise directly supports compassionate, life-changing patient care. As an IT Coordinator, you will play a vital role in keeping critical systems secure, reliable, and efficient so clinicians and staff can focus on delivering exceptional cancer care. In return, we offer meaningful work with real impact, close collaboration with healthcare professionals, opportunities to grow your skills in a highly specialized environment, and the chance to help advance innovation in a mission-driven organization.

JOB PURPOSE AND SUMMARY:

The IT Coordinator provides technical support and service assistance to team members throughout TOI. This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Provide technical and customer support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance.
• Provide answers to TOI users by identifying problems, researching answers, and guiding users through corrective steps.
• Perform troubleshooting to diagnose and resolve problems (Hardware, software, debugging etc.)
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Install and configure appropriate software and functions according to specifications.
• Document and track all problems and requests in our ticketing system (Zendesk)
• Record and track all IT assets.
• Participate and contribute to SOP documentation efforts to streamline and improve processes.
• Perform basic account administration tasks like mailbox, password setting, extension of accounts, etc.
• Assist with projects, implementations, and go-lives as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to multitask in a fast-paced work environment.
• Excellent diagnostic, problem solving and analytical skills.
• Excellent verbal and written communication skills.
• Outstanding organizational and time-management skills.
• Knowledge of diverse computer systems and networks.
• Knowledge of ticketing systems, processes, and procedures.
• Proficiency in Microsoft Office, Outlook, Word, and Excel.
• Excellent customer service skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High School Diploma or equivalent. Associate’s degree preferred.
• Minimum 2 years’ experience (3 years preferred) in a windows-based IT help desk role supporting users in a corporate environment. Experience working within ticketing systems such as Zendesk.
• Experience with Active Directory management and Microsoft Azure.

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.