Assistant Front Office Manager

• Ensures Front Office Areas are in a good state of maintenance and cleanliness.
• Supervision of all aspects of Front Office operations established standards.
• Produces all administrative and statistical reports required by the Rooms Division Manager.
• Front Office annual vacation plan and time keeping reports to the Head of the House.
• Ensures that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours.
• Ensures that all Front Office staff demonstrates proactive and enthusiastic guest care.
• Ensures that a complete and updated guest history system is maintained.
• Ensures that Shift Leaders always action all procedures as set down in the Shift Procedures.
• Ensures that structured handovers and briefing are carried out for each shift.
• Ensures that staff is roistered in accordance with Business needs and the Training Activities within the Hotel.
• Supervises staff behavior and takes immediate corrective actions when below Hotel Standards.
• Systematic appraisal of all F/O employees.
• Systematic training of all F/O employees.
• Ensures that all accounting procedures area carried out in accordance with Hotel.
• Carries out weekly spot checks on cashiering and floats balances.
• To achieve the highest possible occupancy and average room rate by operating on overbooking policy.
• Liaises closely with Housekeeping to ensure that optimum numbers of rooms are available and all incoming guests’ requirements are met.
• Communicates regularly with the Rooms Division Manager to keep him fully informed.
• Communicates with all the departments, keeping them informed concerning any plans affecting their area.
• Actively takes part in Sales Activity within the Hotel including referral of lead to the Sales office.
• Pro-actively sells and promotes the various outlets and services of the Hotel to our guests.
• Ensures that the F/O supplies are reordered on a correct and timely system.
• Performs any other duties as assigned by Management.

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field.

Experience:

• A minimum of 3 years of experience in hotel industry.
• Proven experience working in a top luxury resorts.
• At least 1 year of professional experience on a similar position is a plus.

Technical skills:

• Knowledge of electronic hotel reservation systems.
• Ability to multi-task.
• Understand payroll and inventory management.
• Understanding hotel procedures and policies.
• Strong knowledge of customer service.
• Understanding hotel procedures and policies.
• Strong ability to manage.
• Well-developed communication and customer relations skills.
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.