Client Support Agent

Responsibilities:

• Monitor, follow up on, and resolve support tickets in a timely manner 
• Communicate clearly and professionally with support requesters throughout the process 
• Handle and resolve tickets that do not require development or complex technical intervention 
• Develop, maintain, and document comprehensive knowledge of products 
• Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it) 
• Basic technical knowledge is a plus
   

• Client Support Agent Experience.
• Documentation skills (clear, user friendly documentation),
• Analytical mind,
• Team player,
• Agile mindset,
• Understanding of content management platforms,
• Communication skills (English mandatory)