Question 1

Can I try Mokaru for free before upgrading?

Accepted Answer

Yes! Mokaru's Free plan gives you full access to our resume builder, application tracker, and core features with no credit card required. You can create unlimited resumes, track unlimited applications, and export up to 3 resumes as PDF. Upgrade to Plus anytime for unlimited exports, advanced analytics, and priority support.

Question 2

What's the difference between Free and Plus?

Accepted Answer

The Free plan includes unlimited resume creation, application tracking, AI writing assistance, and 3 PDF exports. Plus adds unlimited PDF exports, advanced resume analytics, keyword matching, cover letter generator, priority support, and early access to new features. Perfect for active job seekers who need to apply to many positions.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Absolutely! You can cancel your Plus subscription at any time from your account settings. There are no cancellation fees or hidden charges. Your Plus features remain active until the end of your billing period, and you'll automatically switch to the Free plan afterward.

Question 4

Do you offer refunds?

Accepted Answer

We don't offer refunds, but Mokaru Free is completely free forever with no credit card required. You can test all core features, create unlimited resumes, and track unlimited applications before deciding to upgrade. This way, you know exactly what you're getting with Plus before you pay.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay, and Google Pay through our secure payment processor Stripe. All payments are encrypted and secure. We currently don't accept PayPal, but we're working on adding more payment options.

Question 6

Is my billing information secure?

Accepted Answer

Yes! We use Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. We never store your credit card details on our servers. All payment data is encrypted and handled securely by Stripe.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade from Free to Plus anytime instantly. If you downgrade from Plus to Free, your Plus features remain active until the end of your current billing period. Any unused time is not refunded, but you keep access until the period ends.

Question 8

What are AI credits and how do they work?

Accepted Answer

AI credits power Mokaru's smart features like AI writing assistance for your resume, cover letter generation, resume score analysis, and content improvement suggestions. Each AI-powered action uses credits. Free users get a monthly allowance to try these features, while Plus subscribers get significantly more credits to fully leverage our AI tools for their job search.

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