Senior Software Engineer - Customer Engagement Suite (CES) & AI

Role : Senior Software Engineer - Customer Engagement Suite (CES) & AI

Location :Philadelphia ,PA (Onsite)

Duration : 12 Months

Job Description

• Design and implement CES solutions using Dialogflow CX, Agent Assist, and CCAI Insights.
• Develop and maintain backend services, APIs, and webhooks using Python.
• Create and optimize Generative Playbooks for virtual agents, applying prompt engineering and LLM integration.
• Collaborate with cross-functional teams to deliver scalable, production-ready AI solutions.
• Integrate CES components with CRMs (e.g., Salesforce), CCaaS platforms (e.g., Genesys), and enterprise systems.
• Monitor and improve system performance, reliability, and security.
• Stay current with Gen AI trends and contribute to model selection and experimentation.

Best Regards,

Bismillah Arzoo (AB)