Retail Operations Manager

Retail Operations Manager

Company Overview:

Primark is a global leader in fashion retail, renowned for offering exceptional style at competitive prices. The company prides itself on creating an environment that encourages teamwork and customer satisfaction. As an Assistant Store Manager, you’ll contribute to Primark’s mission by delivering excellent service and ensuring store operations run smoothly while helping to maximize sales performance.

Role and Responsibilities of Retail Operations Manager:

As Assistant Store Manager, you will support the Store Manager in managing daily store operations, ensuring a great shopping experience for customers. Your focus will be on driving sales, maintaining store standards, and leading the team to ensure exceptional service delivery.
• Assist the Store Manager in overseeing daily store activities, stepping in when needed.
• Support sales growth and assist in achieving store targets.
• Maintain the store’s visual and operational standards to enhance customer experience.
• Guide, motivate, and mentor team members to foster future leadership.
• Analyze performance reports and collaborate with teams to enhance commercial results.
• Engage with stakeholders and demonstrate leadership qualities to motivate the team.
• Ensure top-quality customer service and team success through clear expectations.
• Plan store activities, assisting with scheduling and resource allocation.
• Serve as Key Holder, managing the security of stock, premises, and cash, and responding to emergency calls.
• Ensure adherence to EHS and operational policies to maintain a safe workplace.
• Communicate in English with managers, supervisors, and customers effectively to deliver clear instructions and support.

Required Skills and Experience of Retail Operations Manager:
• At least 4 years of retail leadership experience in high-volume settings.
• Experience in managerial roles such as Assistant Store Manager or Store Manager in retail.
• Proven leadership skills with the ability to drive team performance.
• Strong analytical skills to evaluate reports and guide teams toward improving performance.
• Ability to engage with and motivate stakeholders and teams effectively.
• Strong organizational and planning skills, able to manage tasks within tight deadlines.
• Experience with scheduling and resource planning.
• Experience as a Key Holder, managing store property and stock securely.
• Knowledge of maintaining workplace safety in compliance with EHS regulations.
• Fluent communication skills in English, both written and verbal, to support team and customer interaction.

Preferred Qualifications:
• Experience guiding teams to deliver excellent customer service and operational efficiency.

Compensation and Benefits of Retail Operations Manager:
• Salary range: $75,400 – $88,400 for a 40-hour work week.
• Comprehensive onboarding program for your success.
• Competitive benefits package with work-life balance support.
• Resources and tools to aid in your professional growth as Primark expands.

About Primark:

Primark is a global retail powerhouse committed to offering affordable fashion. We foster an inclusive culture where employees can thrive, embrace growth, and contribute to the company’s mission of empowering customers to express themselves with confidence.