Business Manager

Required Skills & Experience

-Proven experience in business operations, client services, or management support.

-Experience in a marketing agency/media agency industry

-Strong organizational and multitasking skills, with the ability to manage diverse responsibilities.

-Flexible and open minded – creative problem solver

-Analytical mindset with strong attention to detail.

-Excellent communication and stakeholder management skills.

-Ability to work closely with leadership, balancing both strategic support and hands-on execution.

Nice to Have Skills & Experience

-Sales experience

Job Description

The Business Manager serves as the on-the-ground representative of the U.S.

business. The core responsibility of this role is to drive operational efficiency, client success, and business growth. As a strategic partner to leadership, the Business Manager not only oversees client services, new business, territory

management, and operational support but also plays a pivotal role in bridging the U.S. business with the wider Group. This ensures alignment of

strategies, priorities, and performance across markets and strong commercial outcomes.

Key Responsibilities:

Client Services:

• Act as a primary support for client relationship management, ensuring service quality and client satisfaction.

• Coordinate with internal teams to address client needs, resolve issues, and ensure smooth delivery of services.

• Support the Senior Mgt in developing client engagement strategies.

Territory Management:

• Assist in planning, monitoring, and optimizing market territories to ensure

performance targets are met.

• Ensure all necessary permits/licences are acquired to secure

sites/territories to perform sales

• Track territory performance and provide data-driven insights for growth opportunities.

• Ensure alignment of territory strategy with broader market objectives.

Operations & Support:

• Manage day-to-day operational functions, including payroll administration and other business support tools.

• Oversee compliance and operational processes to ensure accuracy and efficiency.

• Support internal workflows, ensuring smooth coordination across functions.

Sales Office Support:

• Provide operational and administrative support to Marketing Companies (MC)

• Assist MCs with compliance, reporting, and performance tracking.

• Facilitate clear communication between MCs and internal departments (local market and Group)

Management Reporting:

• Prepare and deliver regular management reports covering financial, operational, and client metrics.

• Develop dashboards and reporting templates to support data-driven decision-making.

• Ensure timely submission and accuracy of all reports.